Summary
Overview
Work History
Education
Skills
References
Timeline
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BRITTANY MORRISON

Raleigh,NC

Summary

Coordinated Transportation Manager with 4.5 years of experience overseeing all aspects of the transportation department. Adept at scheduling and directing work activities while providing direction and leadership to drivers and other operations staff. Conducting and processing company payroll, billing and auditing. Organized and efficient with outstanding interpersonal skills.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience

Work History

Transportation Area Manager

AMAZON
08.2018 - Current
  • Directed and coordinated daily operations of the transportation department, including scheduling, routing, loading and unloading, and safety compliance.
  • Monitored performance metrics such as on-time delivery, driver utilization, and fuel efficiency to identify areas for improvement.
  • Ensured compliance with all state laws concerning commercial vehicle operation regulations.
  • Implemented new strategies to improve operational efficiencies while reducing costs.
  • Analyzed data from load boards to identify potential opportunities for improved profitability.
  • Supervised a team of drivers ensuring adherence to all company policies and procedures.
  • Conducted regular inspections of vehicles according to DOT regulations to ensure proper maintenance and safety standards were met.
  • Established processes that enabled faster turnaround times while maintaining quality control standards.
  • Provided training programs for employees on safe driving techniques as well as customer service skills.
  • Maintained accurate records of shipment information such as weight limits, cargo types.
  • Developed and maintained positive relationships with customers to ensure timely delivery of products.
  • Collaborated with other departments regarding customer service issues related to freight deliveries.
  • Performed root cause analysis when accidents occurred in order to prevent similar incidents in the future.
  • Utilized GPS tracking systems to monitor vehicle locations in real time and provide efficient routes for drivers.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Created and enforced policies and procedures for entire logistics team.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Established or monitored specific supply chain-based performance measurement systems.

Swing Manager

MCDONALD’S
09.2010 - 08.2018
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved customer complaints in a professional manner while upholding company standards.
  • Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
  • Managed and trained a team of 15+ employees in daily operations and customer service.
  • Inspected all areas of the store regularly to ensure they were clean and properly stocked.

ORDER FILLER

WALMART DISTRIBUTION
09.2015 - 08.2016
  • Prepared products for packaging and shipping according to company specifications.
  • Maintained cleanliness of work area at all times.
  • Efficiently filled orders using hand-held scanners.
  • Operated RF scanners to accurately pick orders for customers.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Attended company safety meetings to maintain knowledge of new and important information.

SPECIALIST

RGIS INVENTORY SPECIALISTS
07.2014 - 09.2015
  • Participated in physical inventory counts to keep information accurate and current.
  • Performed scheduled inventory counts and supply audits.
  • Conducted periodic inventories and physical counts of product supplies.

  • Coordinated daily with Operations to ensure all trailers depart on time
  • Conducted daily load plan development
  • Prepared necessary documents for carrier partners
  • Communicated effectively with other management staff and truck drivers
  • Ensured dispatch ran completely to fulfill customers’ promise.

Education

WINSTON SALEM STATE UNIVERSITY

Skills

  • Transportation Regulations
  • Safety Standards
  • Logistics Functions
  • Warehouse Management
  • Warehouse Operations
  • Dispatch Operations
  • Fleet Management
  • Handling Escalations
  • Customer Service

References

References available upon request.

Timeline

Transportation Area Manager

AMAZON
08.2018 - Current

ORDER FILLER

WALMART DISTRIBUTION
09.2015 - 08.2016

SPECIALIST

RGIS INVENTORY SPECIALISTS
07.2014 - 09.2015

Swing Manager

MCDONALD’S
09.2010 - 08.2018

WINSTON SALEM STATE UNIVERSITY

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