Brittany Morrison
Danbury,CT
Summary
Multi-talented professional with a proven track record of meeting tight deadlines and successfully completing diverse project tasks. Analytical problem solver with hands-on experience. Strong communication, planning, and decision-making skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AMR Order Support Admin
Apple Inc
Home Office, CT
10.2021 - Current
- Collaborated with third-party shipping partners to resolve distressed customer orders
- Investigated inbound and outbound shipping processes in order to resolve any related concerns
- Offer solution-oriented feedback on team engagement, achieving an 80% team participation.
Project Manager | Business Operations
Apple
01.2024 - 06.2024
- Managed diverse programs and events aimed at enhancing employee engagement and fostering a sense of belonging throughout the entire project lifecycle.
- Identified and implemented strategies to engage a larger organizational population through innovative programming.
- Drove team involvement through the execution of diverse employee engagement initiatives, leading to an impressive 25% participation rate.
- Evaluated project progress, resolved challenges, and drove high quality outcomes through cross-functional partnerships with constituent teams
- Developed and maintained project documentation (plans, workback schedules), reporting regular status updates to maintain stakeholder awareness and engagement
- Owned communication pipeline (decks and case studies) for completed projects, presenting findings to Senior Leadership based on team and volunteer feedback
- Key feedback included demonstrated expertise in conducting accurate and meaningful research to synthesize complex information into effective senior leadership communications.
Technology & Merchandising Pro
Apple Ridge Hill
Yonkers, NY
09.2018 - 10.2021
- Subject matter expert and primary contact for in-store merchandising, preservation and technology implementation, training and support
- Supported & collaborated with vendors during Retail Infrastructure Refresh visits, general network rack maintenance, and upgrades in partnership with the Operations Lead
- Maintained communication and relationships with Global Retail Support (GRS), Field Leaders, and peers within Market team 21 to share opportunities and successes
- Reduced merchandising process bottlenecks by training an extended merchandising team which improved merchandising replenishment by 85%
- Support and lead the implementation of all planogram sets, ensuring that presentation meets merchandising principles and that functionality meets technology standards.
Lead Genius - Career Experience
Apple Ridge Hill
Yonkers, NY
04.2019 - 08.2019
- Lead genius at Apple, providing expert technical support and exceptional customer experiences while managing and mentoring the Genius team
- Championed external customer experience by driving efficiency and time management at the Genius Bar
- Made consistent real-time partnerships to provide feedback when repair turn around time was higher than expected
- Consistently coordinated with cross functional Retail teams (technicians, operations, genius admin) to ensure repairs were processed in accordance with Apple safety guidelines.
Schedule Planner - Career Experience
Apple Ridge Hill
Yonkers, NY
06.2018 - 09.2018
- Created and maintained a calendar of people tasks and events for the leadership team
- Collaborated with the leadership team to adjust schedules to accommodate business critical needs such as product launches and merchandising resets
- Analyzed the HIE (hourly investment engine) to ensure teams were being scheduled in accordance with business needs.
Visual Specialist
Apple Ridge Hill
Yonkers, NY
06.2012 - 08.2018
- Created and maintained a calendar of people tasks or events for the leadership team
- Organized and facilitated in-store core training for new employees
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and setting up qualifying products
- Maintained knowledge of current sales and goals for each hero product and customer experiences.
Education
Master of Social Work -
CUNY Hunter - Silberman School of Social Work
New York City, NYBachelors of Social Work -
Mercy University
Dobbs Ferry, NYSkills
- Quip
- Airtable
- Apple Survey
- Composer
- Strategic Planning
- Resource Allocation
- Data Analysis
- Multiple Priorities Management
Certification
Google: Foundations of Project Management
Timeline
Project Manager | Business Operations
Apple
01.2024 - 06.2024
AMR Order Support Admin
Apple Inc
10.2021 - Current
Lead Genius - Career Experience
Apple Ridge Hill
04.2019 - 08.2019
Technology & Merchandising Pro
Apple Ridge Hill
09.2018 - 10.2021
Schedule Planner - Career Experience
Apple Ridge Hill
06.2018 - 09.2018
Visual Specialist
Apple Ridge Hill
06.2012 - 08.2018
Master of Social Work -
CUNY Hunter - Silberman School of Social Work
Bachelors of Social Work -
Mercy University
Similar Profiles
Lara Ferreira MonteiroLara Ferreira Monteiro
TECHNICAL SPECIALIST TRAINER at APPLE INCTECHNICAL SPECIALIST TRAINER at APPLE INC
Aynsley BodayAynsley Boday
Senior Manager III DC Operations at Apple IncSenior Manager III DC Operations at Apple Inc
Kameron SamplesKameron Samples
Business Expert at Apple IncBusiness Expert at Apple Inc
Dennise VegaDennise Vega
AHA Team Manager at Apple IncAHA Team Manager at Apple Inc
Isaiah BryanIsaiah Bryan
Certified Veterinary Technician at VCA Veterinary Referral and Emergency CenterCertified Veterinary Technician at VCA Veterinary Referral and Emergency Center