Brittany Moss
Administrative Assistant
FPO
Summary
Dynamic administrative professional with extensive experience at Cromwell & Associates, LLC, excelling in office administration and customer service. Proven ability to enhance client satisfaction through effective problem-solving and strong communication skills. Adept at scheduling and document management, contributing to improved workflow and team collaboration.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Cromwell & Associates, LLC
08.2024 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Customer Service Manager / Account Manager
State Farm
11.2021 - 08.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Streamlined account management processes, reducing response times and improving client service quality.
- Followed through with client requests to resolve problems.
Shift Manager / Game Master
Escapology, LLC
10.2020 - 07.2023
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Cooperated with coworkers to improve customer experience and manage storefront.
Preschool Teacher
East Family YMCA
05.2020 - 02.2021
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established positive communication with parents in daily conversation and formal conferences.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Allowed for ample outdoor discovery time in schedule each day.
Education
Bachelor in Business Administration - Management
University of Maryland Global Campus
Hyattsville, MD 04.2001 -
High School Diploma -
Stanhope Elmore High School
Millbrook, United States 04.2001 -
Skills
Office administration
Administrative support
Computer skills
Scheduling
Microsoft Excel
Microsoft Word
Clerical support
Mail handling
Problem-solving
Customer service
Appointment scheduling
Time management
Computer proficiency
Timeline
Administrative Assistant
Cromwell & Associates, LLC
08.2024 - 02.2025
Customer Service Manager / Account Manager
State Farm
11.2021 - 08.2024
Shift Manager / Game Master
Escapology, LLC
10.2020 - 07.2023
Preschool Teacher
East Family YMCA
05.2020 - 02.2021
Bachelor in Business Administration - Management
University of Maryland Global Campus
04.2001 -
High School Diploma -
Stanhope Elmore High School
04.2001 -
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