Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Motley

Brookneal,VA

Summary

Dynamic and results-driven professional with a proven track record at Davis H. Elliot, adept in document management and customer service. Excelled in reducing errors through meticulous attention to detail and improved operational efficiencies by proposing innovative solutions. Skilled in fostering teamwork and collaboration, significantly enhancing administrative functions and customer satisfaction. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Operations Administrative Assistant

Davis H. Elliot
01.2019 - Current
  • Maintained organized filing systems, allowing for quick retrieval of information when necessary.
  • Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading.
  • Assisted with underground electrical work for all of Virginia by submitting 811 tickets daily.
  • Proactively identified areas of improvement within the administrative function, proposing innovative solutions that led to positive change.
  • Provided exceptional customer service to internal and external stakeholders, resolving issues promptly and professionally.
  • Ensured compliance with company policies and procedures through diligent monitoring and enforcement efforts.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted with giving personal order numbers when needed
  • Worked up all work orders to see hours, and money made off of a job.

Bartender

East Coast Wings + Grill
05.2018 - 01.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Bartender

Buffalo Wild Wings
01.2015 - 04.2018
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Followed strict recipes and drink measurements to minimize product used.

Hostess

Shakers
03.2012 - 01.2015
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Education

Associates

Central Virginia Community College
Lynchburg VA

Skills

Scheduling and Planning

Verbal Communication

File Organization

Policy Enforcement

Document Management

Budgeting and finance

Teamwork and Collaboration

Fast Learner

Customer Service

Problem-Solving

Time Management

Attention to Detail

Multitasking

Reliability

Data Entry

Office Management

Excel spreadsheets

Scheduling

Timeline

Operations Administrative Assistant

Davis H. Elliot
01.2019 - Current

Bartender

East Coast Wings + Grill
05.2018 - 01.2019

Bartender

Buffalo Wild Wings
01.2015 - 04.2018

Hostess

Shakers
03.2012 - 01.2015

Associates

Central Virginia Community College

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Brittany Motley