BRITTANY M PHILLIPS
Worthington,United States
Summary
Strong time management. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
11
11
years of professional experience
Work History
Direct Support Professional Caregiver
Homestead Assisted Living
01.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
Mail Clerk
Franklin Imaging
11.2022 - 05.2024
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Checked parcels were securely sealed to eliminate losses.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
Shift Supervisor
CVS Pharmacy, Retail
10.2013 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies.
Education
Medical assistant certificate -
Branford Hall
Amityville, New York01.2017
Highschool diploma -
North Babylon Highschool
North Babylon, New York01.2008
Skills
- Team Collaboration
- Customer Service
- Staff Management
- Employee Training
- Disability Awareness
- Behavioral Management
Timeline
Mail Clerk
Franklin Imaging
11.2022 - 05.2024
Direct Support Professional Caregiver
Homestead Assisted Living
01.2022 - Current
Shift Supervisor
CVS Pharmacy, Retail
10.2013 - 12.2021
Medical assistant certificate -
Branford Hall
Highschool diploma -
North Babylon Highschool
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