Brittany A. Mrak
Summary
Results-driven Employee Relations professional with over 10 years of HR experience, specializing in conflict resolution and critical analysis. Proven track record in conducting comprehensive investigations and providing actionable recommendations that improve compliance and employee satisfaction. Expertise in training and development initiatives that promote collaboration and drive organizational success.
Overview
12
12
years of professional experience
Work History
Employee Relations Manager
Grant Thornton
Cleveland, OH
08.2024 - Current
- Conducted thorough investigations into employee concerns, gathering critical information through interviews.
- Completed detailed reports summarizing key findings from investigations.
- Collaborated with HR, executives, and legal counsel to ensure compliance with established policies.
- Provided guidance on performance management and disciplinary actions related to employee relations.
- Developed initiatives aimed at improving communication between managers and their teams.
Employee Relations Senior HR Investigator
Amazon
Macedonia, OH
01.2021 - 08.2024
- Conducted comprehensive investigations into workplace complaints and violations of company policy.
- Drafted detailed reports highlighting critical findings from investigations.
- Collaborated with HR and leadership teams to ensure alignment with company policies.
- Advised staff and leadership on effective communication techniques for managing challenging employee situations.
- Conducted data analysis to prepare forecasts and identify trends in workforce dynamics.
Human Resources Business Partner
Amazon
Twinsburg, OH
10.2019 - 01.2021
- Directed team of 6 HR professionals to support over 1,500 associates and 30 managers.
- Collaborated with senior leadership to design and implement effective talent management strategies.
- Conducted employee relations investigations addressing concerns raised by staff.
- Advised leadership on disciplinary actions in compliance with company policy when necessary.
- Assisted in developing succession planning initiatives for critical organizational roles.
Executive Team Leader-Human Resources
Target
Fairview Park, OH
02.2016 - 10.2019
- Coached staff through constructive feedback, enhancing productivity and performance retention.
- Created weekly schedules for 200-employee store to optimize operations.
- Maintained open door policy for team members to voice concerns freely.
- Evaluated and resolved employee claims, focusing on performance-related issues.
- Developed recruitment strategies targeting campuses to attract top talent.
- Built lasting relationships with employees, management, and customers to foster collaboration.
- Oversaw workers' compensation insurance and ensured compliance with workplace programs.
- Created succession plans and promotion paths for all staff members.
Executive Team Leader- Guest Experience
Target
Strongsville, OH
02.2014 - 02.2016
- Modeled positive guest service attitudes by actively listening to concerns and addressing inquiries.
- Established effective relationships with peers, management, and guests to enhance collaboration.
- Trained team members on industry-leading service standards to strengthen guest loyalty.
- Balanced multiple guest needs simultaneously in a fast-paced retail environment.
- Held team members accountable for achieving brand objectives and performance metrics.
Executive Team Leader- HR Intern
Target
Strongsville, OH
06.2013 - 02.2014
- Facilitated communication between management and employees by addressing inquiries and resolving work-related issues.
- Maintained accurate recordkeeping while completing coaching documents for staff development.
- Provided comprehensive support to new hires during interviewing and hiring processes.
- Interpreted and enforced human resources policies to ensure compliance with organizational standards.
Education
Bachelor of Arts - Communications
Bowling Green State University
2013
Skills
- Employee relations management
- Investigative reporting
- Effective communication
- Conflict resolution
- Training and development
- Critical thinking
- Data analysis
- Cross-functional collaboration
Affiliations
Target Campus Recruiter
Lambda Pi Eta (Honor Society of the National Communication Association)
Timeline
Employee Relations Manager
Grant Thornton
08.2024 - Current
Employee Relations Senior HR Investigator
Amazon
01.2021 - 08.2024
Human Resources Business Partner
Amazon
10.2019 - 01.2021
Executive Team Leader-Human Resources
Target
02.2016 - 10.2019
Executive Team Leader- Guest Experience
Target
02.2014 - 02.2016
Executive Team Leader- HR Intern
Target
06.2013 - 02.2014
Bachelor of Arts - Communications
Bowling Green State University
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