Brittany Munoz
Rio Rancho
Summary
Diligent Commercial Loan Processor with strong background in processing commercial loans. Skilled in managing loan documentation and facilitating smooth transactions. Demonstrated expertise in problem-solving and customer relationship management.
Developed exceptional organizational and analytical skills in high-paced financial environment. Adept at managing complex documentation and maintaining compliance with regulatory standards. Looking to transition into new field, leveraging expertise in data management and customer relations.
Experienced with handling complex commercial loan applications efficiently. Utilizes keen attention to detail and thorough knowledge of loan processing procedures. Track record of maintaining compliance and fostering strong client relationships.
Professional with comprehensive experience in commercial loan processing. Adept at managing loan documentation, ensuring regulatory compliance, and facilitating efficient loan approvals. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in financial analysis, risk assessment, and customer service, fostering trust and reliability in dynamic environments.
Energetic and detail-focused professional with solid understanding of financial processes and regulations. Well-versed in financial documentation and credit analysis, with strong skills in data entry and customer service. Committed to ensuring accurate, timely processing that supports organizational goals.
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.
Overview
12
12
years of professional experience
Work History
Commercial Loan Processor
Enterprise Bank & Trust
09.2021 - Current
- Facilitated smooth communication between borrowers, lenders, and third-party vendors to ensure timely completion of transactions.
- Enhanced customer satisfaction by providing timely and accurate updates on loan status.
- Supported relationship managers in acquiring new clients by preparing well-researched and competitive loan proposals.
- Identified opportunities for continuous improvement within the department, leading projects aimed at enhancing overall performance metrics.
- Managed a diverse portfolio of commercial lending cases, ensuring that deadlines were met while maintaining a high level of quality assurance standards.
- Coordinated effectively with cross-functional teams, including credit analysts and legal professionals, to ensure smooth loan processing from initial application to closing.
- Contributed to business growth by efficiently closing a high volume of commercial loans each month.
- Maintained a high level of accuracy when reviewing financial documents, including income statements, credit reports, and collateral evaluations.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Teller I/Financial Service Representative
Enterprise Bank & Trust
09.2020 - Current
- Serves customers in opening new accounts for commercial and consumer clients
- Has knowledge of bank products in order to make recommendations on products and services based on customer needs
- Contacts new clients for onboarding activities
- Assists in consumer loan applications and closings
- Performs all teller duties including all client transactions, maintaining and balancing a cash drawer
- Knowledge of the ATMs, Vault, Coin & Cash and GL accounts to be balanced daily
- Has knowledge of all dual control procedures
- Serves as a team member to accomplish company objectives and lobby and personal goals
- Provides outstanding customer service for lobby and phone requests
- Researches and resolves clients problems, acting as the customers liaison between other bank departments
- Facilitates follow up with clients to ensure resolution
- Develops and maintains long-term relationships with clients
- Actively participates in training programs to maintain and acquire additional job knowledge and skills
- Assists in opening and closing the branch, following procedures set by corporate security
- Complies with all department and company policies, procedures, audit guidelines, and regulations
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Clinical Laboratory Assistant2 Moderate complex NR
Tricore Reference Laboratories
08.2018 - 08.2020
- Responsible for performing phlebotomy correctly and other collection procedures
- Also orders tests, processes patient specimens, and performs quality control
- Performs waived or moderate complexity testing based on established procedures
- Responsible for clerical duties and equipment maintenance
- Also traveled to other sites such as doctor offices to perform phlebotomy on sites patients as a Tricore employee
- Work hard to be accurate as well as competent on procedures
- Great communication skills with patients
Physician Assistant Degree
UNM
01.2017 - 08.2018
- Full-time student at UNM in Albuquerque NM working towards my Physician Assistant degree
Phlebotomy Laboratory Assistant
Mercy Hospital
09.2015 - 12.2016
- Responsible for performing phlebotomy correctly for morning rounds as well as on outpatients
- Also traveled to other sites such as doctor offices to perform phlebotomy on sites patients as a Mercy hospital employee
- Works hard to be accurate as well as competent on procedures
- Great communication skills with patients
Clinical Laboratory Assistant1 Moderate complex NR
Tricore Reference Laboratories
11.2013 - 08.2015
- Responsible for performing phlebotomy correctly and other collection procedures
- Also orders tests, processes patient specimens, and performs quality control
- Performs waived or moderate complexity testing based on established procedures
- Responsible for clerical duties and equipment maintenance
- Also traveled to other sites such as doctor offices to perform phlebotomy on sites patients as a Tricore employee
- Work hard to be accurate as well as competent on procedures
- Great communication skills with patients
Cashier
Walmart
06.2013 - 10.2013
- Responsible for cashiering, stocking, sales, customer service, and tasks at hand, etc
- Also cleaning aisles and displays as well as putting displays in place
- Always ensuring proper count of cashiers draw
- Proper intake of inventory and stock rotation
- High end customer service and sales
Education
Certification - Phlebotomy
Santa Fe Community College
Santa Fe, NM05.2013
High School Diploma - undefined
The Master’s Program
Santa Fe, NM05.2013
Skills
- Clear and effective communication with clients and colleagues
- Ability to multitask in different environments
- Strong attention to detail
- Accurate data entry and record keeping
- Problem solving
- Calm and nurturing nature
- Loan structuring
- Documentation review
- Loan underwriting
- Cash flow analysis
- Portfolio management
- Teamwork and collaboration
- Customer service
- Attention to detail
- Credit reports
- Application review
- Loan submissions
- Loan closing
- Application process management
Timeline
Commercial Loan Processor
Enterprise Bank & Trust
09.2021 - Current
Teller I/Financial Service Representative
Enterprise Bank & Trust
09.2020 - Current
Clinical Laboratory Assistant2 Moderate complex NR
Tricore Reference Laboratories
08.2018 - 08.2020
Physician Assistant Degree
UNM
01.2017 - 08.2018
Phlebotomy Laboratory Assistant
Mercy Hospital
09.2015 - 12.2016
Clinical Laboratory Assistant1 Moderate complex NR
Tricore Reference Laboratories
11.2013 - 08.2015
Cashier
Walmart
06.2013 - 10.2013
High School Diploma - undefined
The Master’s Program
Certification - Phlebotomy
Santa Fe Community College
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