Brittany Munoz
Chicago,IL
Summary
Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
4
4
years of professional experience
Work History
Office Clerk
J & J Financial
Evergreen Park, IL
06.2020 - 09.2022
- Greeted customers, efficiently answered inquiries, and directed them to the appropriate department.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents
- Replenished Office supplies
- Input tax payers information into computer files
- Xerox additional copies of paperwork
- Answered phone calls in a professional manner and transferred calls accordingly.
- Compiled financial reports by collecting data from clients within the organization.
Sale Associate/Customer Service
Bad Girl beauty bar
Harvey, IL
06.2020 - 08.2022
- Selling our products and services while also maintaining great customer service
- Helping with sales, merchandising, and maintaining the sales floor's cleanliness, products, signage, and displays
- Efficiently gave detailed answers to questions and concerns by customers
- Worked in collaborations with others to complete daily tasks and support team members
- Developed promotional strategies to increase sales volume.
Cashier/Customer Service
Target
Oak Lawn, IL
05.2019 - 11.2019
- Operated cash registers to process payments for goods and services
- Maintained positive and respectful attitude while working independently as well as a team environment
- Strong customer/client service skills and ability to communicate (written and verbal) with all levels of organization, both internal and external
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Anticipates problems (and escalates when appropriate), demonstrates strong prioritization and organization skills, catches errors, and takes action to complete tasks accurately and on time
- Multitasking and adapted to changes within the company
Front end Cashier
Menards
Evergreen Park, IL
10.2018 - 11.2018
- My daily tasks consisted of
- Maintains positive and respectful attitude while servicing guests
- Strong customer/client service skills and ability to communicate efficiently
- Completed tasks in timely fashion
- Maintained neat organization within my area of servicing
- Multitasked putting away items and helping guests locate items in the store
- Stayed once my shift was completed to clean the store and prep for the following work day
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Provided accurate change to customers when making transactions.
- Answered customers' questions about products, prices and availability.
Toll Collector
The Illinois Tollway
Justice, IL
06.2018 - 10.2018
- Greeted customers, assessed toll fees and collected payment
- Maintained work area and kept cash drawer organized.
- Operating different key functions for different vehicles
- Collecting currency due to the vehicle type
- Operating computerized machines to allow vehicles to pass through
- Provided customer service to patrons in a courteous and professional manner.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
- Operated computerized toll collection systems accurately and efficiently.
- Verified accuracy of all transactions by comparing receipts to daily logs.
- Processed violations according to established policies and procedures.
Education
HIGH SCHOOL DIPLOMA -
HARLAN COMMUNITY ACADEMY
06.2016
Skills
- Able to critically solve problems and professional decisions
- Can type 35 words per minute
- Familiar with Microsoft Office
- Effectively interact and communicate with coworkers, customers, and management
- Multitasking and adapts to changes quickly
- Effective and attentive speaking and listening
- Patient and respectful
- Ability to adapt to environmental changes in a company
- Data Entry
- File Maintenance
- Office Administration
- Information Verification
- Scanning and Copying
- Office Supply Management
- Word Processing
- Telephone Reception
- Office Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Office Clerk
J & J Financial
06.2020 - 09.2022
Sale Associate/Customer Service
Bad Girl beauty bar
06.2020 - 08.2022
Cashier/Customer Service
Target
05.2019 - 11.2019
Front end Cashier
Menards
10.2018 - 11.2018
Toll Collector
The Illinois Tollway
06.2018 - 10.2018
HIGH SCHOOL DIPLOMA -
HARLAN COMMUNITY ACADEMY
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