BRITTANY MUNOZ
Avondale,AZ
Overview
19
19
years of professional experience
Work History
Accounts Receivable/Accounts Payable Processor 2
Humana-CenterWell Pharmacy
06.2023 - Current
- Answered up to 100 inbound and outbound calls a day.
- Processed Debit/Credit card and E-Check payments.
- Posted E-Check payments to member's AR.
- Set payment plans for member balances.
- Processed bad debt write off's and reversals.
- Processed refunds via Debit/Credit card or E-check.
- Submitted grant information to appropriate departments.
- Submitted claim reprocessing requests.
- Worked Inactive and Multi member accounts by sending statements or processing write off's.
- Sent activity statements to members.
- Sent payment confirmation letters.
- Sent patient consent forms.
- Assisted members with locating available grants for assistance with payment for medications.
Surgery Authorization Specialist
Oasis ENT
08.2022 - 05.2023
- Check surgery authorization requirements.
- Submitted 40+ surgery authorizations a day via phone, fax and insurance portal.
- Checked pending authorizations.
- Submitted appeals, requested peer to peers and reconsiderations for denied authorizations.
- Provided out of pocket costs for surgery to patients.
- Assisted surgery scheduler with confirming upcoming surgery appointments.
- Filled in for front office and assisted with checking in/out patients.
- Scheduled patients for future appointments.
Medical Coding And Billing Specialist
Arizona Asthma & Allergy Institute
06.2022 - 07.2022
- Posted 400+ Allergy serum charges a day.
- Posted Allergy serum payments to charges.
- Started training in coding and posted Office visit charges.
- Reviewed and corrected rejected/denied claims and re-submitted to insurance.
Expansion Specialist
Arizona Asthma & Allergy Institute
03.2022 - 06.2022
- Order office supplies and equipment for 5 offices.
- Coordinated deliveries and conducted inventory of deliveries for 5 offices.
- Spoke with the contractors and design company, to ensure we met ADA compliance and make any necessary changes for 2 new offices.
- Made purchases in store and delivered supplies to new office.
- Coordinated and assisted with set up of office, for opening day.
Pre Registration Lead
Arizona Asthma & Allergy Institute
02.2019 - 03.2022
- Verify patient insurance benefits
- Create New patient and Allergy serum estimates
- Call patients to discuss their benefits and out of pocket costs
- Collect patient payments and post to patient accounts
- Train new hires
- Add new insurance plans to main EMR system
- Create employee schedules
- Take employee call outs
- Approve time off
- Write/Perform employee reviews
- Conduct interviews and hire new employees
- Monitor the work of up to 6 Pre Reg employees
- Conducted employee meetings and huddles
- Contacted insurance companies to resolve billing issues
- Post Allergy injections
- Post Allergy serum
- Post Allergy serum payments
- During this time I was trained to complete inventory for 2 of 5 of our medical offices. I was also responsible for submitting and approving those orders, as well ensuring we received those supplies and loaded them into the appropriate areas. I then became the main point of contact for all medical supplies for the remainder of our 3 offices.
- When the Pandemic hit in 2020, I then was responsible for finding/ordering all critical supplies needed including PPE for all 5 of our locations. I kept inventory of all supplies for the 5 offices and distributed these supplies to them.
- I also was looked upon to assist with basic IT issues. I would set up and move computer equipment around 2 of our offices. I would also order basic equipment needed for all 5 locations.
- 8/2021 I was then asked to assist with the expansion of 1 of our new offices opening in June 2022. I was responsible for ordering all supplies and equipment needed for the new office. I coordinated deliveries and conducted inventory of these items. I spoke with the contractors and design company to ensure we met ADA compliance and make any necessary changes.
- This was in addition to all my Pre Reg Lead duties.
Pre Registration Associate
Arizona Asthma & Allergy Institute
12.2017 - 02.2019
- Verified 100+ patient insurance benefits daily.
- Create new patient and Allergy serum estimates.
- Call 50+ patients to discuss their benefits and out of pocket costs daily.
- Collect patient payments and post to patient accounts.
- Train new hires.
- During this time I was trained to add new insurance plans to the main EMR system, as well as how to post Allergy injection & Allergy serum charges and patient payments for those specific charges.
Front Office Associate
Arizona Asthma & Allergy Institute
08.2017 - 12.2017
- Check in/out 100+ patients daily for 5 providers.
- Prep charts for 200+ upcoming appointments.
- Print schedules for providers.
- Schedule patient appointments.
- Prepare new patient packets.
- Scan patient forms into patient accounts.
- Take patient payments and post to patient account.
- Balance end of day journals.
- Medical Records.
- Trained new hires.
Front Office Associate
Just 4 Kids PLC
09.2006 - 08.2017
- Check in/out 35+ patients.
- Collect patient demographic data.
- Create New patient packets.
- Prep 100+ charts for upcoming appointments.
- Verify insurance eligibility for 80+ patients daily.
- Schedule and confirm appointments.
- Process requests for medical records.
- Submit 15+ referrals for authorization daily.
- Collect patient payments.
- Phone Triage.
- Set up exam rooms for routine physicals.
- Fill out EPSDT forms.
- Log Vaccines on VFC forms.
- Enter vaccines for patients in state VFC registry.
Education
High School Diploma -
Trevor G. Browne
Phoenix, AZ05.2006
Timeline
Accounts Receivable/Accounts Payable Processor 2
Humana-CenterWell Pharmacy
06.2023 - Current
Surgery Authorization Specialist
Oasis ENT
08.2022 - 05.2023
Medical Coding And Billing Specialist
Arizona Asthma & Allergy Institute
06.2022 - 07.2022
Expansion Specialist
Arizona Asthma & Allergy Institute
03.2022 - 06.2022
Pre Registration Lead
Arizona Asthma & Allergy Institute
02.2019 - 03.2022
Pre Registration Associate
Arizona Asthma & Allergy Institute
12.2017 - 02.2019
Front Office Associate
Arizona Asthma & Allergy Institute
08.2017 - 12.2017
Front Office Associate
Just 4 Kids PLC
09.2006 - 08.2017
High School Diploma -
Trevor G. Browne