Brittany Muraoka
Portage,MI
Summary
Dynamic professional with extensive experience in customer engagement and brand representation at Cannababe. Proven ability in campaign management and relationship building, enhancing client retention through effective communication. Proficient in Microsoft Office Suite and skilled in conflict resolution, driving successful grassroots marketing initiatives and fostering community connections.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Brand Ambassador/Sales and Marketing Associate
Cannababe
Kalamazoo, Michigan
12.2025 - Current
- Represented brand at community events, educating customers and fostering authentic relationships.
- Supported grassroots marketing initiatives through promotions, content collaboration, and outreach efforts.
- Collected customer insights to shape campaign strategies and enhance product positioning..
- Maintained professional brand presence while managing competing priorities in dynamic environments.
Server
Breakfast at Tiffiny's Kalamazoo
Kalamazoo, Michigan
11.2024 - Current
- Fostered customer loyalty through attentive service, increasing likelihood of repeat visits.
- Executed accurate order entry and payment processing using Shift4 POS.
- Handled cash transactions, ensuring balance and organization in service areas.
Bartender
Gull Lake View Golf Club and Resort
Richland, Michigan
07.2024 - Current
- Managed cash and POS transactions while delivering exceptional guest service.
- Supervised bar operations, focusing on inventory control and timely restocking.
- Proactively anticipated guest needs in high-demand situations to enhance experiences.
- Conducted opening and closing tasks to support seamless operations.
Yoga Instructor
Kalamazoo Backyard Yogis
Kalamazoo, Michigan
02.2024 - Current
- Conducted inclusive classes with precise cues, adapting modifications to suit participant needs.
- Cultivated a welcoming atmosphere while efficiently managing class flow.
- Executed studio opening and closing tasks in line with set policies.
Yoga Instructor
EXOS
Portage, Michigan
08.2023 - Current
- Facilitated 45–60 minute sessions focused on breath, mobility, and stress reduction.
- Managed client check-in, scheduling, and overall studio operations.
- Developed rapport with participants to promote consistency and engagement.
Customer Support Specialist
Zoetis
Kalamazoo (Remote), Michigan
01.2023 - 07.2024
- Provided timely and accurate solutions for customer inquiries through phone and email.
- Utilized genomic knowledge to coordinate interdepartmental requests for optimal outcomes.
- Streamlined onboarding processes by creating efficient spreadsheets and templates enhancing retention.
- Supported data integrity by maintaining detailed records across various workflows.
Servicing Specialist
GM Financial
Chandler (Remote), Arizona
09.2020 - 12.2021
- Coordinated customer support regarding payments, contracts, account updates, and online navigation.
- Maintained high satisfaction standards by effectively escalating complex cases.
- Led training and onboarding processes for new hires to boost operational efficiency.
- Engaged in financial literacy initiatives and optimized internal procedures.
Bartender, Mixologist & Server
Santan Brewery & Santan Spirit House
Chandler, Arizona
01.2020 - 09.2020
- Provided swift service in high-demand settings to optimize operational efficiency.
- Drove guest engagement through promotion of specials and events.
- Handled bar inventory management and prepared an extensive range of cocktails.
Bartender
The Kalamazoo Beer Exchange
Kalamazoo, Michigan
01.2018 - 12.2018
- Educated guests on rotating pricing models while delivering engaging service.
- Managed busy bar operations, including opening and stocking duties.
- Processed cash transactions while ensuring compliance with responsible service standards.
Lead Server
Our Table Family Restaurant
Otsego, Michigan
09.2014 - 09.2018
- Supervised daily operations, ensuring smooth opening and closing of shifts for large parties.
- Provided prompt service to 30+ guests in a high-pressure setting.
- Handled payment processing and drawer reconciliation across shifts.
Education
High School Diploma -
Portage Central High School
Portage, MI05-2014
Some College (No Degree) - Hea & Applied Sciences
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Conflict resolution and advocacy
- Community engagement
- Client retention strategies
- Microsoft Office Suite proficiency
- Power BI expertise
- SAP ERP knowledge
- Salesforce management
- Data entry accuracy
- Verbal and written communication
- Training and onboarding facilitation
- Task prioritization techniques
- Process improvement methodologies
- Relationship building
- Campaign management
- Event coordination
Certification
- 200-Hour Yoga Alliance Certified – Sacred Paths Yoga
- 50-Hour Yoga Sculpt Certified – CorePower Yoga
Awards
CXO Pit Crew Award – GM Financial (Presented by Tricia Francis, CXO SVP)
Timeline
Brand Ambassador/Sales and Marketing Associate
Cannababe
12.2025 - Current
Server
Breakfast at Tiffiny's Kalamazoo
11.2024 - Current
Bartender
Gull Lake View Golf Club and Resort
07.2024 - Current
Yoga Instructor
Kalamazoo Backyard Yogis
02.2024 - Current
Yoga Instructor
EXOS
08.2023 - Current
Customer Support Specialist
Zoetis
01.2023 - 07.2024
Servicing Specialist
GM Financial
09.2020 - 12.2021
Bartender, Mixologist & Server
Santan Brewery & Santan Spirit House
01.2020 - 09.2020
Bartender
The Kalamazoo Beer Exchange
01.2018 - 12.2018
Lead Server
Our Table Family Restaurant
09.2014 - 09.2018
High School Diploma -
Portage Central High School
Some College (No Degree) - Hea & Applied Sciences
Kalamazoo Valley Community College