Brittany Murrell
Summary
I am seeking a challenging opportunity where I will be able to utilize my organizational skills and administrative background. Im highly adaptable, which allowed me to grow personally and professionally, I am self-motivated and able to work both independently as a collaborative team member. I promote healthy environments, and work well with others.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager/Branch Relationship Banker
PNC Bank
10.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
Customer Assistance Technician
City Of Rocky Mount
12.2022 - 09.2023
- Collect daily from cashiering agencies' payments; ensuring timely CIS notation, balance reconciliation, scan, and return to the cashiering team
- Validate for completeness of Energy Share program applications, provide support to customer service (phone/walk-in) as needed.
- Maintain and manage case assignments, draft referral plans, review case progress, determine services needed, and resources available to alleviate crises, while also ensuring customers are informed of their rights, responsibilities, and eligibility status.
- Analyzes utility records and works with customers to identify energy consumption problem areas and to find effective solutions.
- Provide referrals and contact support to community agencies/faith-based organizations to aid customers in receiving necessary assistance regarding various complex needs including utilities, rent, evictions, and domestic violence.
Assistant Branch Manager/Branch Banking Relationship Officer
PNC Bank
04.2021 - 12.2022
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
Teller Supervisor
PNC Bank
07.2019 - 04.2021
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Increased team productivity with regular coaching and performance feedback sessions.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
- Implemented new processes to streamline cash handling procedures, reducing risk of loss or theft.
Teller
PNC Bank
09.2016 - 07.2019
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Quality Assurance Technician
QVC
08.2014 - 09.2016
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
- Enhanced production efficiency by streamlining quality assurance processes and implementing best practices.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Ensured timely resolution of non-conformance issues by effectively communicating findings to relevant departments and recommending corrective actions.
Education
No Degree - Business Administration/Finance
DeVry University
Downers Grove, ILHigh School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2012
Skills
- Relationship Building and Management
- Audit Preparation
- Financial Software
- Munis System
- Staff Management
- Employee Scheduling
- Account Retention
- Banking
- Operations Management
- Account Analysis
- Risk Analysis
- Problem solving
Timeline
Assistant Branch Manager/Branch Relationship Banker
PNC Bank
10.2023 - Current
Customer Assistance Technician
City Of Rocky Mount
12.2022 - 09.2023
Assistant Branch Manager/Branch Banking Relationship Officer
PNC Bank
04.2021 - 12.2022
Teller Supervisor
PNC Bank
07.2019 - 04.2021
Teller
PNC Bank
09.2016 - 07.2019
Quality Assurance Technician
QVC
08.2014 - 09.2016
No Degree - Business Administration/Finance
DeVry University
High School Diploma -
Rocky Mount High School
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