Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Musser

Palmerton

Summary

Results-oriented professional with strong technical and managerial skills seeking a position to leverage and enhance these abilities. Committed to delivering the highest level of support to both customers and employees, aiming to contribute to the organization's success. Proven track record of achieving goals and exceeding expectations, dedicated to continuous growth and development for making a meaningful impact in the workplace.

Overview

7
7
years of professional experience

Work History

Cable Sales Engineer

PenTeleData
01.2022 - Current
  • Provided technical support to customers during post-sales implementation, addressing concerns, and offering solutions tailored to their needs.
  • Conducted quality assurance checks throughout project lifecycle to maintain high standards.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Created detailed schedules for project milestones to ensure timely completion.

Technical Support Supervisor

Penteledata
09.2019 - 01.2022
  • Responsible for monitoring Technical Support Representative’s customer interactions to ensure the highest level of customer support is provided, as well as keeping detailed record of employee progress via excel
  • Assist Technical Support Representatives in their troubleshooting of customer issues
  • Complete tasks and projects assigned to me by management with emphasis on timeliness and accuracy
  • Works with supporting departments to resolve advanced customer problems or major technical issues

Technical Support Representative/Team Lead

Penteledata
02.2018 - 09.2019
  • Created detailed logs documenting procedures used to determine and troubleshoot all customer problems
  • Determined, resolved, or directed customers on issues relating to hardware or software interference that caused issues with services provided
  • Set up and supported a variety of customer connections including Multi-Dwelling Unit, High Speed Cable and Dial Up, using both wired and wireless connections
  • Handle supervisory duties when needed which included additional monitoring of technicians, weekly coaching and team huddles, and completion of their team’s stats

Assistant Manager

Gymboree
09.2017 - 02.2018
  • Responsible for the hiring, training, and scheduling of all new employees
  • Completed inventory and store audits
  • Set and met daily and monthly numbers to ensure the success of the franchise
  • Provided brand knowledge to customers to better assist their needs

Education

High School Diploma -

Palmerton Area High School
Palmerton, PA
06-2011

Skills

  • Working well under pressure
  • Communication skills
  • Coordination skills
  • Time management skills
  • Teamwork
  • Independence
  • Adaptability
  • Knowledge of email programs
  • Knowledge of internet connection types
  • Knowledge of SalesForce, Excel, and Word

Timeline

Cable Sales Engineer

PenTeleData
01.2022 - Current

Technical Support Supervisor

Penteledata
09.2019 - 01.2022

Technical Support Representative/Team Lead

Penteledata
02.2018 - 09.2019

Assistant Manager

Gymboree
09.2017 - 02.2018

High School Diploma -

Palmerton Area High School

Similar Profiles

CREATE PROFILE
Brittany Musser