Brittany Myers
Pontiac,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Housekeeper
Ascension Providence Hospital
05.2018 - 10.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Sales Lead Manager
The Children's Place
03.2012 - 08.2018
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Attended weekly meetings to discuss and optimize strategies.
- Effectively presented information to customers and responded to questions.
Sales Lead Manager
Toys R Us
06.2014 - 06.2018
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Attended weekly meetings to discuss and optimize strategies.
Cashier
Target
04.2013 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Torrid Clothing Store
02.2007 - 06.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Front Desk Clerk
Top Gun Services
04.2008 - 09.2008
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Cashier
Chuck E Cheese
01.2007 - 08.2007
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
Cashier
Meijer
10.2005 - 12.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2014
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Sales team oversight
- Customer follow-up
- Sales Presentations
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Reliability and punctuality
Timeline
Housekeeper
Ascension Providence Hospital
05.2018 - 10.2018
Sales Lead Manager
Toys R Us
06.2014 - 06.2018
Cashier
Target
04.2013 - 10.2013
Sales Lead Manager
The Children's Place
03.2012 - 08.2018
Front Desk Clerk
Top Gun Services
04.2008 - 09.2008
Sales Associate
Torrid Clothing Store
02.2007 - 06.2010
Cashier
Chuck E Cheese
01.2007 - 08.2007
Cashier
Meijer
10.2005 - 12.2005
High School Diploma -
Penn Foster Career School
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