Brittany Nash

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
• Ensured accurate billing for patient services.
• Designed and executed processes to optimize product order workflows across offices.
• Audited procedure codes to ensure accuracy in insurance claims submission.

Collaborated with VP to track departmental revenue.

Formulated practices promoting streamlined procedural execution.

Acted as a culture representative.

Coordinated billing operations through close interaction with area directors.

Coordinated outsourcing orders efficiently.

Oversaw accurate recording of time entries for a 40+ member team.

Gained in-depth knowledge of project management during training conducted by UW-Madison School of Business at Quad headquarters.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Ensured accuracy by reviewing and approving invoices before distribution.
• Monitored billing operations to maintain compliance with company policies.
• Improved billing efficiency with streamlined procedures.
• Oversaw billing team, coordinating daily tasks to enhance productivity.
• Implemented new software solutions for reducing billing errors.
• Improved client satisfaction by resolving billing discrepancies promptly.
• Conducted training sessions to elevate team performance.
• Identified areas for process improvement, leading to enhanced workflow.
• Collaborated with finance department to improve revenue recognition.
• Advanced department goals by updating billing protocols.
• Led initiatives to optimize billing cycles, increasing cash flow.
• Managed a team of billers, providing guidance, coaching, and performance evaluations for professional growth and development.

• Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
• Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
• Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
• Established a high level of trust with customers by consistently delivering on commitments and maintaining open lines of communication.