Brittany Nauenburg
Lewisville,TX
Summary
Focused and talented professional adept at purchasing, planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and vendors while keeping efficient production in accordance with quality standards for end user. Skilled at identifying or anticipating problems and providing solutions.
Overview
14
14
years of professional experience
Work History
Project Manager
Packaging Corporation Of America
11.2017 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
- Worked closely with Quality Assurance team to address any non-conforming materials provided by suppliers.
- Coordinated logistics activities related to inbound shipments to minimize delays or disruptions in production schedules.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Collaborated with sales team to identify and fulfill customer needs.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Maintained complete documentation and records of all purchasing activities.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Reviewed in-house stock to determine materials availability for production jobs.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Performed data entry and completed proper paperwork.
- Investigated and resolved variances in inventory counts on monthly basis.
- Collaborated with sales and production teams to forecast demand accurately and maintain optimal inventory levels.
Administrative Assistant/Receptionist
ICON Meals
12.2015 - 11.2017
- Research, analyze and resolve Clients (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue
- Manages emails and oversees the tasks of the level of customer satisfaction
- Updates the website information on a weekly bases allowing the customers to have the full information of the weekly specials
- Proofread and edit all marketing and promotional material before sent out externally
- Assist the CEO & Operations Managers at maintaining their schedules and due dates
- Setups appointments and meetings with departments with in (internal) and External Clients
- Run invoices reports and export them to quick books
- Supervise operations team.
Customer Service Representative
Convergys
11.2014 - 12.2015
- Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue
- Manages queues for areas of responsibility to ensure response time goals are met
- Effectively resolve escalated issues
- Identify service problems and conducts root cause analysis
- Establish and maintain positive working relationships with agents, peers, management, corporate, network, coworkers, and partners.
Scheduling Assistant
M&D Medical Office
12.2012 - 06.2014
- Greeted patients and visitors, in person or on the telephone
- Answered or referred inquiries
- Scheduled appointments in person or by telephone
- Kept patient appointments on schedule by notifying provider of patient's arrival
- Answered patients' questions and maintained the reception area
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
Sales Associate
Plato's Closet
07.2010 - 08.2013
- Operate cash register: process various payment methods
- Assist customers in finding merchandise
- Set up displays of merchandise in windows or display cases.
Education
Associates degree in General Studies -
Collin College
05.2016
Associate of Arts - English
Collin College
Dallas, TX05.2016
Associates degree in Reading and Writing grades 8-12 -
Collin College
05.2016
Skills
- Remote work experience
- Dependable
- Customer Service Oriented
- Typing speed: 52 wpm
- Detailed-oriented
- Microsoft Office
- E-Commerce
- Project Management
- Project Planning
- Project Scheduling
- Customer Relations
- Work flow planning
- Budgeting and forecasting
- Client rapport
- Supplier Relationship Management
- Negotiation expertise
- Order tracking
- Pricing Structures
- Demand forecasting
- Vendor Relationship Management
- Procurement
- New Vendor Setup
- Inventory Management
- Product sourcing
- Data organization
- 10-Key Data Entry
- Oracle
- Amtech
- As400
- Cost Control
- Strategic Sourcing
- Teamwork orientation
- Eye for detail
- Vendor evaluation
- Procurement Software Proficiency
- Schedule Management
- Project estimation and bidding
- Document Management
- Project scope analysis
- Inventory Control
- Logistics Management
- 0-1 projects
- CAD specs
- SFI certification
- Sharepoint / web center
- Quote building
- SAP systems
References
- Lauren Reyes 214-695-9410
- Jan Mahala 972-742-0594
- Brandi Shallow 580-291-9091
- James Walker 972-310-3009
Timeline
Project Manager
Packaging Corporation Of America
11.2017 - Current
Administrative Assistant/Receptionist
ICON Meals
12.2015 - 11.2017
Customer Service Representative
Convergys
11.2014 - 12.2015
Scheduling Assistant
M&D Medical Office
12.2012 - 06.2014
Sales Associate
Plato's Closet
07.2010 - 08.2013
Associates degree in General Studies -
Collin College
Associate of Arts - English
Collin College
Associates degree in Reading and Writing grades 8-12 -
Collin College
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