Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brittany Navarro

San Antonio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Student Success Coach

City Year
07.2023 - Current
  • Improved student success rates by implementing personalized coaching strategies and goal-setting techniques.
  • Enhanced communication between students, faculty, and parents through regular progress reports and meetings.
  • Developed strong rapport with students by actively listening to their concerns and needs, fostering a supportive learning environment.
  • Reduced student attrition rates with early intervention strategies and consistent follow-up on academic progress.
  • Supported diverse learners by providing culturally responsive coaching methods and acknowledging individual strengths.
  • Collaborated with faculty members to develop tailored academic plans for individual students, leading to improved performance outcomes.

Insurance Verification Specialist

SA Family Dental Care
10.2022 - 06.2023
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
  • Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Expedited patient registration process by efficiently validating eligibility for various insurance plans.
  • Maintained up-to-date knowledge of industry trends, changes in regulations, and benefit updates to provide accurate guidance to clients.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assisted in training new employees on best practices for efficient insurance verification processes and procedures.

Lead Daycare Teacher/ Director Assistant

Tots Academy
07.2021 - 10.2022
  • Enhanced student comprehension by incorporating visual aids and hands-on activities into daily lessons.
  • Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
  • Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
  • Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
  • Organized engaging field trips that aligned with curriculum objectives, enhancing students'' real-world understanding of various subjects.
  • Utilized data-driven instruction to differentiate lesson plans, addressing diverse learning needs within the classroom.
  • Led professional development workshops for colleagues on topics such as classroom management and literacy instruction, contributing to overall staff growth and expertise.
  • Resolved staff and parent disputes through constructive problem-solving techniques.

Head Server

Rays Drive Inn
03.2018 - 07.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Reduced wait times, effectively managing reservations and seating arrangements.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Managed inventory control, ensuring adequate stock levels for efficient service during peak hours.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Organized staff schedules to optimize coverage during busy periods without compromising service quality or employee satisfaction.

Education

Associate of Science -

San Antonio College
San Antonio, TX
07.2024

Skills

  • Collaboration and Teamwork
  • Academic Advising
  • Motivational Techniques
  • Networking and Relationship Building
  • Coverage and Authorizations
  • Patient Contact
  • Medical Terminology
  • Statement Preparation
  • Curriculum Planning
  • Classroom Organization
  • Lesson Implementation
  • CPR Certification
  • Decision Making
  • Problem Solving
  • First Aid Certification
  • Safety Protocols
  • Menu Memorization
  • High-Volume Dining
  • Brand Representation
  • Guest Relations Management
  • Food Inspection
  • File Management
  • Filing and Data Archiving

Certification

Paraprofessional

Languages

Spanish
Native or Bilingual

Timeline

Student Success Coach

City Year
07.2023 - Current

Insurance Verification Specialist

SA Family Dental Care
10.2022 - 06.2023

Lead Daycare Teacher/ Director Assistant

Tots Academy
07.2021 - 10.2022

Head Server

Rays Drive Inn
03.2018 - 07.2021

Associate of Science -

San Antonio College

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Brittany Navarro