Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Assessments
Additional Information
Languages
Timeline
Generic

Brittany Navas

Sonoma,CA

Summary

Looking to obtain employment within an organization that will utilize my dedication, self-motivation, and life experiences.

Professional retail worker known for high standards and results-driven approach. Adept at fostering team collaboration and consistently meeting customer satisfaction goals. Reliable and adaptable, ensuring smooth operations and handling customer inquiries with ease. Skilled in cash handling, inventory management, and maintaining welcoming store environment.

Professional retail worker with valuable experience and preparedness for this role. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with skills in customer service, cash handling, and point-of-sale systems. Efficient and trustworthy, bringing positive attitude to every customer interaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cashier Assistant

Shell Gas Station
02.2025 - 06.2025
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.

Cashier

Shell Gas Station
02.2025 - 06.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.

Customer Experience Manager

Goodwill Industries
02.2020 - 07.2020
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Led cross-functional meetings to align marketing, sales, and customer service strategies, fostering cohesive brand experience.

Costumer Service

Taco Bell
01.2019 - 02.2020
  • Taking food orders from customers, making food for customers, maintaining cleanliness in store.
  • Enhanced patient satisfaction by providing efficient and professional customer service.
  • Provided exceptional customer service to internal and external customers.
  • Provided exceptional customer service for ideal experiences.
  • Increased client loyalty through exceptional customer service and personalized consultations.
  • Maintained exceptional customer service standards throughout every shift.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Trained staff on new product features, ensuring knowledgeable customer service.

Housekeeper

Bed and Breakfast Inn
06.2018 - 07.2018
  • Maintaining cleanliness of bed-and-breakfast. Sweeping, mopping, laundry, dusting.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Live in Nanny

SELF-EMPLOYED/UNEMPLOYED
07.2017 - 06.2018
  • Took care of 3 boys with autism 5 days a week
  • Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
  • Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
  • Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
  • Administered medications or provided basic first aid when required, ensuring proper care of the child''s health needs.
  • Assisted parents in managing schedules and appointments, ensuring smooth family operations.
  • Implemented effective bedtime routines that promoted healthy sleep patterns for both young children and teenagers alike.
  • Adapted swiftly to changes in family dynamics or schedules, demonstrating flexibility and resourcefulness in providing high-quality childcare services.
  • Ensured children''s safety and well-being with thorough supervision during indoor and outdoor playtime.
  • Managed behavioral issues effectively, implementing appropriate disciplinary actions in line with parental guidelines.

Dog yard supervisor

K-9 activity club
08.2015 - 01.2016
  • Maintain a safe environment for groups of up to 25 canines. Used multitasking to make sure that everyone was safe and comfortable. Maintain Cleanliness of facilities.
  • Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
  • Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
  • Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources.
  • Conducted regular performance evaluations for staff members, offering constructive feedback for continuous development.
  • Reduced workplace accidents with consistent enforcement of safety guidelines and conducting routine inspections.
  • Increased customer satisfaction through proactive communication regarding scheduling, deliveries, and potential issues.
  • Coordinated closely with other departments to ensure seamless integration between yard operations and overall business objectives.
  • Collaborated with management to develop long-term strategies for optimizing workflow and resource allocation in the yard.

Caregiver

On my own
07.2014 - 10.2015
  • Caregiver for three clients
  • Provided compassionate daily care
  • Assisted clients with everyday tasks, such as cleaning, shopping, meal preparation, and exercising
  • Took blood pressure readings
  • Monitored client medication plans
  • Arranged for delivery of all supplies requested by clients
  • Prepared nutritious meals for clients

Bartender/Server

Corona billares
01.2013 - 01.2014
  • Worked in a fast paced and high volume environment
  • 5 years of experience with preparing beer and mixed drinks
  • Verified customer age prior to serving
  • Performed barback duties
  • Worked from 5p.m. to 3a.m.

Sales Associate

Boost Mobile
04.2012 - 11.2012
  • Assisted customers with payments, questions, starting accounts and buying phones
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Bar Manager

Corona billards
05.2010 - 04.2012
  • Worked in a fast-paced and high-volume environment
  • Five years of experience serving beer and mixed drinks
  • Verified customers age prior to serving
  • Preformed bar back duties
  • Worked from 5 PM to 3 AM

Pet Sitter

My country neighbor
08.2009 - 04.2011
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.

Education

High school or equivalent -

Meadowcreek Highschool.
Norcross, GA
06.2008

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy
  • Cash handling expertise
  • Reliability and punctuality
  • Flexible schedule
  • Critical thinking
  • Relationship building
  • POS system operation
  • Recordkeeping
  • Preparing bank deposits
  • Upselling
  • Friendly and outgoing

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15+ staff members.
  • Resolved product issue through consumer testing.

Certification

  • CPR/First Aid January 2023 to January 2025
  • CPR Certification January 2023 to January 2024

Assessments

  • Call center customer service — Proficient June 2021 Demonstrating customer service skills in a call center setting Full results: Proficient
  • Customer service — Proficient June 2021 Identifying and resolving common customer issues Full results: Proficient

Additional Information

  • Fluent in English and Spanish
  • Able to read and write in both languages
  • Very good at multitasking
  • Fast learner
  • Very detail oriented

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier Assistant

Shell Gas Station
02.2025 - 06.2025

Cashier

Shell Gas Station
02.2025 - 06.2025

Customer Experience Manager

Goodwill Industries
02.2020 - 07.2020

Costumer Service

Taco Bell
01.2019 - 02.2020

Housekeeper

Bed and Breakfast Inn
06.2018 - 07.2018

Live in Nanny

SELF-EMPLOYED/UNEMPLOYED
07.2017 - 06.2018

Dog yard supervisor

K-9 activity club
08.2015 - 01.2016

Caregiver

On my own
07.2014 - 10.2015

Bartender/Server

Corona billares
01.2013 - 01.2014

Sales Associate

Boost Mobile
04.2012 - 11.2012

Bar Manager

Corona billards
05.2010 - 04.2012

Pet Sitter

My country neighbor
08.2009 - 04.2011

High school or equivalent -

Meadowcreek Highschool.

Similar Profiles

CREATE PROFILE