Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Nelson

Abingdon,MD

Summary

Ambitious, hardworking and passionate job seeker with strong organization and management skills. Eager to secure full-time, permanent, safety sensitive Correctional Program Specialist position. Excited to serve the community by professionally managing a safe and secure facility through offering programs and services. Driven to support successful re-entry to the community.

Overview

9
9
years of professional experience

Work History

Carrier Representative

Heron J Logistics
08.2020 - Current
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Provided exceptional customer service through effective communication with clients at every stage of the process.

Customer Service Representative

Walmart
06.2018 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Emergency Medical Services - Volunteer

Abingdon Volunteer Fire Department
Abingdon, MD
08.2018 - 03.2019
  • Upheld strict confidentiality standards regarding sensitive personal information as outlined by HIPAA regulations.
  • Maintained a high level of professionalism while interacting with patients, families, and bystanders during emergencies.
  • Increased patient safety by promptly identifying hazardous situations at emergency scenes and taking appropriate action to mitigate risks.
  • Developed effective communication skills while coordinating with dispatchers, hospital staff, and other healthcare professionals during emergencies.
  • Demonstrated strong teamwork skills through close collaboration with fellow EMTs, firefighters, and law enforcement personnel.
  • Provided compassionate care to patients experiencing both physical injuries and emotional trauma, promoting healing and positive outcomes.
  • Managed inventory of medical supplies on ambulances, ensuring proper stock levels for optimal preparedness during emergencies.
  • Assisted paramedics in performing advanced life support procedures when necessary, increasing the chances of patient survival.
  • Enhanced patient care by providing timely and efficient emergency medical assistance during various community events.
  • Improved response times and patient outcomes by effectively prioritizing tasks and making informed decisions under pressure.
  • Exhibited excellent problem-solving abilities when faced with complex medical scenarios requiring quick assessment and decision-making capabilities.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Responded to 911 calls for medical emergencies.
  • Handled patient transfers from one medical facility to another.
  • Immobilized patient for placement on stretcher and ambulance transport.

Key-Carrier

Friendly's Restaurant
05.2015 - 06.2018
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
  • Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Safeguarded company assets by ensuring proper maintenance and handling of store equipment, reducing repair costs and downtime.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Criminal Justice

Towson University
Baltimore, MD
06.2021

Associate of Applied Science - General Studies

Harford Community College
Bel Air, MD
05.2019

Skills

  • Team building
  • Analytical Thinking
  • Problem-solving aptitude
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability

Timeline

Carrier Representative

Heron J Logistics
08.2020 - Current

Emergency Medical Services - Volunteer

Abingdon Volunteer Fire Department
08.2018 - 03.2019

Customer Service Representative

Walmart
06.2018 - 07.2020

Key-Carrier

Friendly's Restaurant
05.2015 - 06.2018

Bachelor of Science - Criminal Justice

Towson University

Associate of Applied Science - General Studies

Harford Community College

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Brittany Nelson