Brittany Nelson
Operations
Florence,KY
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
11
11
years of professional experience
Work History
Quality Review Specialist
Hamilton Auditor
02.2023 - 08.2024
- Conduct ongoing quality control review of work for all operation’s staff and reporting and continually complete analysis of the department’s training needs.
- Identify and report any errors, discrepancies, or inconsistencies in the data and processes.
- Stay updated on the latest industry standards, regulations, laws and best practices.
- Collaborate with other departments and stakeholders to resolve any quality issues or customer complaints.
- Provide feedback and recommendations to improve the quality and efficiency of the operations and administration.
- Review and audit policies, procedures, claims, and other documents for compliance, accuracy, and completeness.
- Partner with Operations management and Training teams to recommend, develop and facilitate ongoing training programs, as necessary, to ensure needs are being met and training remains current.
- Process all other duties as assigned by department management.
Recovery Manager
Carestar
02.2020 - 12.2022
- Maintains knowledge of Medicaid, of the behavioral health system and of community resources.
- Conducted face-to-face eligibility evaluations, administration of the Adult Needs and Strengths Assessment, verification of the individual's qualifying behavioral health diagnosis and other eligibility criteria as described in program specific guidelines ensuring that such evaluations are completed in accordance with legal, program, and contracts.
- Assisted individuals with connections to needed resources, including Medicaid services, medical, social, educational, and other resources.
- Assisted individuals with severe and persistent mental illness and community-based interventions/resources for those individuals.
Administrative Specialist
United States Air Force, USAF
03.2013 - 03.2021
- Supervised performance of administrative functions in administrative at division, comparable, or higher-level headquarters.
- Provided technical training and instructions to subordinates and supported units.
- Served as custodian of classified documents. Signed receipts for logs, inventories, and files, and secured classified documents. Ensured proper accountability of documents based upon the degree of classification.
- Performed typing and clerical duties shown at preceding level of skill and provided technical guidance on administrative matters to typists and clerical personnel.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Provided assistance with onboarding new subordinates; ensured that all paperwork was completed properly and filed accurately.
- Assisted with budget preparation activities by monitoring expenses and tracking costs.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations. Writes office SOP, job descriptions, and directives.
Social Worker
Cabinet For Health & Family Services
09.2014 - 02.2019
- Provided direct clinical social work services to individuals, juveniles and families.
- Prepared court reports, case plans, and assesses cases for closure.
- Developed workable solutions for recurring problems for individuals and families.
- Conducted interviews with children and adults during investigations.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Provided crisis intervention services for clients experiencing acute distress.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Participated in court proceedings related to cases involving children or vulnerable adults.
- Maintained and developed community relationships to support various client referrals.
Education
Master of Business Administration -
Strayer University
Skills
- Operations Management
- Quality Control
- Multitasking and Organization
- Documentation and Reporting
- Customer Service
- Decision-Making
- Industry Expertise
- Task Delegation
- Coaching and Mentoring
- Performance Analysis
- Case Management
Timeline
Quality Review Specialist
Hamilton Auditor
02.2023 - 08.2024
Recovery Manager
Carestar
02.2020 - 12.2022
Social Worker
Cabinet For Health & Family Services
09.2014 - 02.2019
Administrative Specialist
United States Air Force, USAF
03.2013 - 03.2021
Master of Business Administration -
Strayer University
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