Brittany Nelson
Richmond,KY
Summary
Compassionate Medical Assistant with 5+ years of experience supporting ophthalmologists, optometrists, and otolaryngologists in comprehensive examinations. Proficient in performing diagnostic assessments while delivering exceptional patient care. Committed to maintaining a positive attitude, fostering teamwork, and mentoring colleagues to enhance clinical efficiency and patient experience.
Overview
6
6
years of professional experience
Work History
Clinical Assistant
Kentucky Ear Nose & Throat
Lexington, KY
10.2024 - Current
- Facilitated patient intake process, ensuring accuracy in documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Improved patient satisfaction by efficiently managing appointment schedules and follow-ups.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Ophthalmic Technician
Lexington Clinic Ophthalmology
Lexington, KY
01.2024 - 10.2024
- Provided hands-on assistance to physicians during minor procedures, ensuring efficient workflow and patient comfort.
- Conducted accurate and thorough refractions to determine precise eyeglass prescriptions, ensuring optimal vision correction for patients.
- Measured and recorded visual acuity, intraocular pressure (IOP), and pupil reactions.
- Managed prescription refill requests with accuracy and efficiency, ensuring timely processing and adherence to medication schedules for patient care.
Ophthalmic Technician
Huffman And Huffman Eye Care Center
Richmond, KY
04.2021 - 08.2023
- Assisted in the diagnosis of ocular conditions by conducting comprehensive tests, including visual acuity measurements, refractions, tonometry readings, visual field testing, and optical coherence tomography (OCT) scans.
- Performed intraocular pressure (IOP) measurements using Goldmann applanation tonometry and Tonopen, ensuring accurate assessments for glaucoma screening and management.
- Accurately documented patient medical and ocular history using EMR systems, ensuring comprehensive and precise records for optimal patient care.
- Trained and mentored new employees, providing hands-on instruction to enhance skills, improve efficiency, and ensure adherence to clinical protocols.
Optometric Technician
Visionworks Doctors of Optometry
Richmond, KY
07.2019 - 04.2021
- Improved patient care by conducting comprehensive visual pre-testing procedures to gather data before exam.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Education
High School Diploma -
Richmond, KYSkills
- Compassionate Patient Interaction
- Active Listening & Empathy
- Clear and Professional Communication
- Supporting Physicians and Colleagues
- Mentoring & Training New Staff
- Conflict Resolution & Adaptability
- Positive Attitude & Strong Work Ethic
- Multitasking in Fast-Paced Environments
- Strong Attention to Detail
Timeline
Clinical Assistant
Kentucky Ear Nose & Throat
10.2024 - Current
Ophthalmic Technician
Lexington Clinic Ophthalmology
01.2024 - 10.2024
Ophthalmic Technician
Huffman And Huffman Eye Care Center
04.2021 - 08.2023
Optometric Technician
Visionworks Doctors of Optometry
07.2019 - 04.2021