Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Nelson

Raymore,MO

Summary

Dynamic financial professional with extensive experience at Country Club Bank, excelling in relationship management and operations oversight. Proven track record in enhancing client satisfaction and retention through effective communication and tailored banking solutions. Skilled in budget planning and team development, fostering a collaborative environment that drives success.

Overview

12
12
years of professional experience

Work History

Assistant Financial Center Manager

Country Club Bank
08.2024 - Current
  • Ensured smooth center functioning through effective daily financial operations.
  • Processed transactions efficiently in collaboration with team members.
  • Accurately maintained records of financial activities and customer interactions.
  • Enhanced client satisfaction and retention by supporting customer service initiatives.

Relationship Banker

Country Club Bank
01.2024 - 08.2024
  • Enhanced client relationships by offering customized banking solutions and exceptional service.
  • Managed daily transactions with careful attention to detail and regulatory compliance.
  • Supported clients in utilizing digital banking tools for improved accessibility and satisfaction.
  • Collaborated with colleagues to uncover cross-selling opportunities aligned with branch goals.
  • Promptly addressed account-related issues, fostering trust and long-term client loyalty.
  • Trained new staff on operational standards, boosting efficiency in service delivery.
  • Utilized customer feedback to enhance service offerings and implement improvement strategies.
  • Organized community outreach efforts that increased brand awareness and local involvement.

Service Banker

Country Club Bank
08.2023 - 01.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted clients in understanding banking products and services.
  • Managed cash handling procedures to ensure accuracy and security.
  • Collaborated with team members to enhance customer service experiences.
  • Resolved customer inquiries promptly, ensuring satisfaction and retention.
  • Maintained current knowledge of bank policies and compliance regulations.
  • Supported branch operations through effective communication and teamwork.

Teller

Country Club Bank
08.2022 - 08.2023
  • Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
  • Assisted customers with account inquiries, providing exceptional service and fostering strong relationships.
  • Maintained cash drawer integrity through diligent balancing and reconciliation practices.
  • Utilized banking software to manage transactions and track customer interactions effectively.

Driver

Apple Bus Company
07.2015 - 08.2022
  • Operated company vehicles safely and efficiently across designated routes.
  • Conducted pre-trip inspections, ensuring compliance with safety regulations.
  • Assisted passengers with boarding and disembarking, providing excellent customer service.
  • Maintained accurate logs of mileage, fuel usage, and vehicle maintenance records.

Dialysis Technician

DaVita
05.2013 - 07.2015
  • Monitored patient vital signs and dialysis machine functions to ensure safe and effective treatments.
  • Assisted in preparing dialysis equipment, maintaining cleanliness and compliance with safety protocols.
  • Educated patients on dialysis procedures, fostering understanding and adherence to treatment plans.
  • Collaborated with healthcare team to develop individualized care plans tailored to patient needs.
  • Conducted routine maintenance on dialysis machines, ensuring operational efficiency and readiness.
  • Documented patient treatment records accurately, enhancing continuity of care and communication among staff.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.

Education

Medical Assistant

Everest College
Kansas City, MO

Grain Valley High School
Grain Valley, MO

Skills

  • Branch operations
  • Workflow optimization
  • Budget planning
  • Sales management
  • Financial forecasting
  • Team coaching
  • Operations management
  • Team development
  • Document preparation
  • Cash flow management
  • Work delegation
  • Relationship management
  • Sales initiatives
  • Operations oversight
  • Schedule coordination
  • Quality controls
  • Portfolio management
  • Account management
  • Partnership development
  • Talent recruitment
  • Willing to learn
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Team building leadership
  • Planning and coordination
  • Proactive and focused
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Client relationship management
  • Conflict resolution

Timeline

Assistant Financial Center Manager

Country Club Bank
08.2024 - Current

Relationship Banker

Country Club Bank
01.2024 - 08.2024

Service Banker

Country Club Bank
08.2023 - 01.2024

Teller

Country Club Bank
08.2022 - 08.2023

Driver

Apple Bus Company
07.2015 - 08.2022

Dialysis Technician

DaVita
05.2013 - 07.2015

Medical Assistant

Everest College

Grain Valley High School

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Brittany Nelson