Brittany Newby-Meriwether
Summary
Dependable Patient Service representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
11
11
years of professional experience
Work History
Patient Service Representative/Scheduler
Medbridge Healthcare
02.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Scheduling patients for at home sleep studies
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust for each patient
- Accurately entering demographic information/insurance data into Electronic Medical Records System
- Answering calls on a constant basis,Performing patient intake and scheduling tasks
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Care Coordinator
CareSource
03.2020 - 12.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience over the phone
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted Patients with finding In-Network Doctor's
- Checking the status of Prior authorizations
- Answering calls on a constant basics.
Data Analyst /Accounts Receivables
Ferguson
03.2019 - 08.2019
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Participated in requirements meetings to understand business needs.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Accounts Payable Clerk
Liberty Source
02.2017 - 04.2018
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
Debt Collector
Portfolio Recovery Associates
05.2013 - 01.2017
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
Education
High School Diploma -
Pennford High School
Durham, NCSkills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Payment Collection
- Patient greeting
- Data entry proficiency
- Office Administration
- Phone and Email Etiquette
Timeline
Patient Service Representative/Scheduler
Medbridge Healthcare
02.2023 - Current
Patient Care Coordinator
CareSource
03.2020 - 12.2022
Data Analyst /Accounts Receivables
Ferguson
03.2019 - 08.2019
Accounts Payable Clerk
Liberty Source
02.2017 - 04.2018
Debt Collector
Portfolio Recovery Associates
05.2013 - 01.2017
High School Diploma -
Pennford High School
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