Brittany Sonnier
Lafayette,LA
Summary
Organized and dedicated Administrative and Accounting professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Office Administrator
Coastal Pump & Equipment
2023.05 - Current
- Run front office (answer multi-line phone system and greet guests)
- Help manage new hire packets, employee benefit enrollments, and payroll for 50 employees based out of Louisiana and Texas locations
- Responsible for handling confidential information
- Assist with accounting tasks such as credit card and vendor statement reconciliation, credit card payments, and entering checks into Rental Man accounting software
- File documents electronically in Power Apps digital filing system
- Distribute mail and packages
- Order office supplies
- Established new, improved HR form system that is more organized and up to date
Administrative Assistant
Oilfield Instrumentation
2018.06 - 2023.05
- Worked here from 06/18-04/20 the first time; hired back after Covid layoff in 07/21
- Ran front office (answered multi-line phone system and greeted guests)
- Responsible for record keeping and ordering office supplies
- Cross trained and assisted with creating purchase orders and entering accounts payable for 4 different locations (LA, TX, OH, PA) in QuickBooks
- Handled accounts receivable duties which included creating rental tickets in Excel and submitting invoices via mail, email, and ADP/Open Invoice
- Created various documents for CEO and management such as reports, bids/quotes, brochures, and SOPs with Microsoft Office software
- Distributed mail and packages
- Light housekeeping
Accounting Assistant
The Southwest Group
2020.11 - 2021.07
- Created invoices in Contractor Foreman and entered/paid bills for 3 different commercial construction companies in QuickBooks
- Utilized Microsoft Teams for saving digital files and communicating with coworkers
- Assisted with processing employee payroll by entering time in Excel
- Distributed mail
- Assisted with answering phone
Customer Service Rep
Lowe's Home Improvement
2018.02 - 2018.06
- Stocked/fronted shelves
- Merchandised on sales floor
- Assisted customers with their shopping needs
- Answered Seasonal/Outdoor Power Equipment department phone
- Signed customers up for Lowe’s credit card
- Became certified to operate heavy warehouse equipment
- Management had new hires shadow me because I performed my job well
Receptionist
Lofton Staffing Services
2017.03 - 2017.12
- Answered multi-line phone system and greeted guests
- Created badges for visitors
- First point of contact for highly secure area
- Gave safety briefings
- Developed relationships with vendors who visited regularly
- Distributed mail
- Assisted Facilities Manager with various administrative tasks such as creating lists in Word and editing spreadsheets in Excel
Customer Service Rep
AT&T Call Center
2016.08 - 2017.03
- Processed phone orders
- Answered 100-200 calls per day
- Assisted customers with billing, shipping, and technical issues
- Tracked packages
- Offered customers various promotions and upsold products
- Held #1 spot on team for Most Direct TV Sales for two weeks straight
Office Assistant
Offshore Air & Refrigeration
2014.07 - 2015.03
- Entered payroll/expenses (primary responsibility to start)
- Assisted Bookkeeper with mailing out checks and statement reconciliations
- Filed
- Answered phone and greeted visitors
- Kept log of visitors, purchase orders, and field tickets on spreadsheet daily
- Distributed mail
- Manned Receptionist inbox
- Used Microsoft Office. QuickBooks, and office equipment such as printer/scanner/copier daily
Web Support Consultant/Web Content Admin
Stuller, Inc
2006.09 - 2014.05
- Started in Sales department where I processed phone, fax, email, and website orders
- Answered 50-80 calls per day
- Managed Web Support inbox
- Live chat support agent
- Assisted customers with billing and technical issues
- Managed Special Order Request desk
- Tracked packages
- Transferred to Web Content department where I edited product images, categories, and descriptions on websit
Education
Associate of Science - Business Administration/Management
Kaplan University
Fort Lauderdale, FL08.2010
Certificate of Technical Studies - Medical Office Assistant
Louisiana Technical College, Gulf Area Campus
Abbeville, LA05.2006
High School Diploma -
Erath High School
Erath, LA05.2004
Skills
- Customer Service Management
- Microsoft Office
- Managing Office Supply Inventory
- Multi-system navigation on dual monitors
- Payroll and HR procedures
- Accounts Payable and Receivable
- Administration and Operations
- Recordkeeping and File Management
- Data Entry
- Order/Enrollment Processing
- Sales and Social Media/Web Marketing
- Office Management
References
Available upon request
Timeline
Office Administrator
Coastal Pump & Equipment
2023.05 - Current
Accounting Assistant
The Southwest Group
2020.11 - 2021.07
Administrative Assistant
Oilfield Instrumentation
2018.06 - 2023.05
Customer Service Rep
Lowe's Home Improvement
2018.02 - 2018.06
Receptionist
Lofton Staffing Services
2017.03 - 2017.12
Customer Service Rep
AT&T Call Center
2016.08 - 2017.03
Office Assistant
Offshore Air & Refrigeration
2014.07 - 2015.03
Web Support Consultant/Web Content Admin
Stuller, Inc
2006.09 - 2014.05
Associate of Science - Business Administration/Management
Kaplan University
Certificate of Technical Studies - Medical Office Assistant
Louisiana Technical College, Gulf Area Campus
High School Diploma -
Erath High School
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