Summary
Overview
Work History
Education
Skills
References
Timeline
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Brittany Sonnier

Lafayette,LA

Summary

Organized and dedicated Administrative and Accounting professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Office Administrator

Coastal Pump & Equipment
05.2023 - Current
  • Run front office (answer multi-line phone system and greet guests)
  • Help manage new hire packets, employee benefit enrollments, and payroll for 50 employees based out of Louisiana and Texas locations
  • Responsible for handling confidential information
  • Assist with accounting tasks such as credit card and vendor statement reconciliation, credit card payments, and entering checks into Rental Man accounting software
  • File documents electronically in Power Apps digital filing system
  • Distribute mail and packages
  • Order office supplies
  • Established new, improved HR form system that is more organized and up to date

Administrative Assistant

Oilfield Instrumentation
06.2018 - 05.2023
  • Worked here from 06/18-04/20 the first time; hired back after Covid layoff in 07/21
  • Ran front office (answered multi-line phone system and greeted guests)
  • Responsible for record keeping and ordering office supplies
  • Cross trained and assisted with creating purchase orders and entering accounts payable for 4 different locations (LA, TX, OH, PA) in QuickBooks
  • Handled accounts receivable duties which included creating rental tickets in Excel and submitting invoices via mail, email, and ADP/Open Invoice
  • Created various documents for CEO and management such as reports, bids/quotes, brochures, and SOPs with Microsoft Office software
  • Distributed mail and packages
  • Light housekeeping

Accounting Assistant

The Southwest Group
11.2020 - 07.2021
  • Created invoices in Contractor Foreman and entered/paid bills for 3 different commercial construction companies in QuickBooks
  • Utilized Microsoft Teams for saving digital files and communicating with coworkers
  • Assisted with processing employee payroll by entering time in Excel
  • Distributed mail
  • Assisted with answering phone

Customer Service Rep

Lowe's Home Improvement
02.2018 - 06.2018
  • Stocked/fronted shelves
  • Merchandised on sales floor
  • Assisted customers with their shopping needs
  • Answered Seasonal/Outdoor Power Equipment department phone
  • Signed customers up for Lowe’s credit card
  • Became certified to operate heavy warehouse equipment
  • Management had new hires shadow me because I performed my job well

Receptionist

Lofton Staffing Services
03.2017 - 12.2017
  • Answered multi-line phone system and greeted guests
  • Created badges for visitors
  • First point of contact for highly secure area
  • Gave safety briefings
  • Developed relationships with vendors who visited regularly
  • Distributed mail
  • Assisted Facilities Manager with various administrative tasks such as creating lists in Word and editing spreadsheets in Excel

Customer Service Rep

AT&T Call Center
08.2016 - 03.2017
  • Processed phone orders
  • Answered 100-200 calls per day
  • Assisted customers with billing, shipping, and technical issues
  • Tracked packages
  • Offered customers various promotions and upsold products
  • Held #1 spot on team for Most Direct TV Sales for two weeks straight

Office Assistant

Offshore Air & Refrigeration
07.2014 - 03.2015
  • Entered payroll/expenses (primary responsibility to start)
  • Assisted Bookkeeper with mailing out checks and statement reconciliations
  • Filed
  • Answered phone and greeted visitors
  • Kept log of visitors, purchase orders, and field tickets on spreadsheet daily
  • Distributed mail
  • Manned Receptionist inbox
  • Used Microsoft Office. QuickBooks, and office equipment such as printer/scanner/copier daily

Web Support Consultant/Web Content Admin

Stuller, Inc
09.2006 - 05.2014
  • Started in Sales department where I processed phone, fax, email, and website orders
  • Answered 50-80 calls per day
  • Managed Web Support inbox
  • Live chat support agent
  • Assisted customers with billing and technical issues
  • Managed Special Order Request desk
  • Tracked packages
  • Transferred to Web Content department where I edited product images, categories, and descriptions on websit

Education

Associate of Science - Business Administration/Management

Kaplan University
Fort Lauderdale, FL
08.2010

Certificate of Technical Studies - Medical Office Assistant

Louisiana Technical College, Gulf Area Campus
Abbeville, LA
05.2006

High School Diploma -

Erath High School
Erath, LA
05.2004

Skills

  • Customer Service Management
  • Microsoft Office
  • Managing Office Supply Inventory
  • Multi-system navigation on dual monitors
  • Payroll and HR procedures
  • Accounts Payable and Receivable
  • Administration and Operations
  • Recordkeeping and File Management
  • Data Entry
  • Order/Enrollment Processing
  • Sales and Social Media/Web Marketing
  • Office Management

References

Available upon request

Timeline

Office Administrator

Coastal Pump & Equipment
05.2023 - Current

Accounting Assistant

The Southwest Group
11.2020 - 07.2021

Administrative Assistant

Oilfield Instrumentation
06.2018 - 05.2023

Customer Service Rep

Lowe's Home Improvement
02.2018 - 06.2018

Receptionist

Lofton Staffing Services
03.2017 - 12.2017

Customer Service Rep

AT&T Call Center
08.2016 - 03.2017

Office Assistant

Offshore Air & Refrigeration
07.2014 - 03.2015

Web Support Consultant/Web Content Admin

Stuller, Inc
09.2006 - 05.2014

Associate of Science - Business Administration/Management

Kaplan University

Certificate of Technical Studies - Medical Office Assistant

Louisiana Technical College, Gulf Area Campus

High School Diploma -

Erath High School
Brittany Sonnier