Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brittany Niles

Carthage,NY

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Overview

3
3
years of professional experience

Work History

Beauty Advisor

Ulta
Watertown, NY
04.2023 - Current
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Prepared merchandise for purchase or rental.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Recommended, selected and located merchandise based on customer desires.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Computed purchases and received and processed cash or credit payment.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Handled returns and exchanges according to company policies.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Ensured that all displays were neat and organized at all times.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Recommended complementary products based on guest interests or items selected for purchase.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Organized promotional events such as makeup demonstrations and free makeovers.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Alleviated product theft by maintaining sales floor and shopper awareness.
  • Greeted customers to determine wants or needs.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Placed special orders or called other stores to find desired items.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Evaluated customer skin to determine unique conditions and skin type.

Associate

Old Navy
Watertown, NY
11.2022 - 07.2023
  • Performed cash register functions accurately and efficiently.
  • Provided customer service support for inquiries, complaints, and returns.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Handled returns and exchanges according to company policies.
  • Assisted customers with selecting items and answering questions about products.
  • Greeted customers to determine wants or needs.
  • Processed payments using point-of-sale systems.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Developed and maintained relationships with clients and vendors.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Recommended, selected and located merchandise based on customer desires.
  • Built relationships with customers by providing friendly customer service.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Trained new associates on store operations, policies, and procedures.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Bagged or packaged purchases and wrapped gifts.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Helped customers locate items within the store using the inventory system.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.
  • Computed purchases and received and processed cash or credit payment.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Assistant Manager

Boppers Malt Shop
Fort Lee, VA
02.2022 - 08.2022
  • Trained new employees on proper use of equipment as well as safety procedures related to food handling.
  • Followed strict health and safety guidelines when handling food products.
  • Cleaned, sanitized, and maintained work areas according to established protocols.
  • Recorded production data for each product batch, including ingredients used, time cycles and temperatures.
  • Broke down, cleaned and sanitized work stations at end of shift.
  • Set up work stations, prep tables, service counters and steam tables.
  • Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella.
  • Developed recipes for new flavors of ice cream, sorbet and gelato.
  • Supervised a team of XX employees, providing training and performance evaluations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented loss prevention strategies to minimize shrinkage.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Enforced company policies regarding employee conduct, attendance, dress code.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed daily operations including opening and closing procedures, cash handling and banking activities.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.

Education

Riverdale Highschool
Murfreesboro, TN

Skills

  • Beauty product demonstration
  • Application techniques
  • Sales proficiency
  • Retail experience
  • Beauty product knowledge
  • Relationship building
  • Brand awareness
  • Cash handling
  • Upselling and cross selling
  • Trend awareness
  • Returns processing
  • Display arrangements
  • Counter management
  • Customer service
  • Event promotion
  • Color matching techniques
  • Theft prevention
  • Conflict resolution
  • Friendly and outgoing
  • Hygiene standards

Languages

English
Full Professional

References

References available upon request.

Timeline

Beauty Advisor

Ulta
04.2023 - Current

Associate

Old Navy
11.2022 - 07.2023

Assistant Manager

Boppers Malt Shop
02.2022 - 08.2022

Riverdale Highschool

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Brittany Niles