Brittany Nixon
Monroe,GA
Summary
Dedicated professional with strong customer service skills and a versatile background in customer service and quality control. Experienced in resolving inquiries and complaints efficiently while maintaining high satisfaction levels. Committed to delivering quality assurance and problem-solving support. Known for strong time management and conflict resolution skills, bringing experience from diverse roles to enhance operational efficiency and improve customer experiences.
Overview
10
10
years of professional experience
Work History
Overnight Stocker
Walmart
Monroe, Georgia
06.2025 - Current
- Stocked shelves efficiently to maintain product availability and organization.
- Maintained cleanliness and safety standards throughout the stock area.
- Collaborated with team members to ensure timely restocking of sales floor items.
- Operated equipment safely to move heavy items and pallets.
- Followed all company policies for product handling and storage procedures.
- Provided excellent customer service by answering inquiries about product locations.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Collected boxes and trash from sales floor to maintain cleanliness.
- Assessed floor displays to restock merchandise.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
Remote CSR
Amazon
Monroe
03.2023 - 06.2025
- Assisted customers with inquiries through phone and chat support.
- Resolved customer complaints by providing effective solutions and guidance.
- Processed orders and returns efficiently using internal systems.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assembly Line Worker
Hitachi Automotive Systems Americas
Monroe
08.2022 - 01.2023
- Operated assembly line machinery to produce automotive components efficiently.
- Conducted quality checks on finished products to ensure compliance with standards.
- Collaborated with team members to maintain a smooth workflow on the production line.
- Monitored supply levels and reported shortages to maintain production continuity.
- Adjusted machinery settings as needed to accommodate different product specifications.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Ensured work areas were kept clean and organized at all times.
- Recognized defective material and reported issues to management.
Remote CSR
Alorica at Home
Monroe
12.2019 - 08.2022
- Provided exceptional customer support through phone and online communication.
- Resolved customer inquiries with accuracy and empathy in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
Call Center Representative
Dial America
Athens, GA
01.2017 - 12.2019
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Managed inbound customer calls to resolve inquiries and provide assistance.
- Delivered exceptional customer service by addressing complaints professionally.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Maintained knowledge of company promotions and policy updates for accurate communication.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Conducted outbound calls to engage customers and promote services.
- Maintained compliance with company policies during all calls.
- Demonstrated ability to multi-task while speaking with customers on the phone.
Education
BBA - Entrepreneurship
Strayer University
Monroe, Georgia 06.2026 - 08.2026
Loganville High School
Loganville, GaSome College (No Degree) - Core Courses
Gwinnett Technical College
Lawrenceville, GASkills
- Customer service
- Time management
- Conflict resolution
- Communication skills
- Quality assurance
- Problem solving
- De-escalation techniques
- Email management
- Microsoft office expertise
- Task prioritization
- Office equipment proficiency
- Typing proficiency
- Multi-tasking
- Data entry
Timeline
BBA - Entrepreneurship
Strayer University
06.2026 - 08.2026
Overnight Stocker
Walmart
06.2025 - Current
Remote CSR
Amazon
03.2023 - 06.2025
Assembly Line Worker
Hitachi Automotive Systems Americas
08.2022 - 01.2023
Remote CSR
Alorica at Home
12.2019 - 08.2022
Call Center Representative
Dial America
01.2017 - 12.2019
Loganville High School
Some College (No Degree) - Core Courses
Gwinnett Technical College