Brittany Norman-Vo
Simpsonville,SC
Summary
Dynamic leader with a proven track record at Recovery Centers of America, adept in strategic planning and quality assurance. Skilled in fostering team collaboration and driving program oversight, I excel in enhancing patient outcomes and operational efficiency. Demonstrates exceptional critical thinking and relationship-building abilities, ensuring comprehensive care and support.
Overview
12
12
years of professional experience
Work History
Care Coordinator Supervisor
Recovery Centers of America
Greenville, SC
08.2024 - Current
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited, hired and trained new medical and facility staff.
- Maintained records management system to process personnel information and produce reports.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Participated in multidisciplinary team meetings to discuss best practices for treating addiction disorders.
- Advised families on how to support their loved one throughout the recovery process.
- Actively participated in quality assurance activities designed to improve patient outcomes.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Engaged in continuous professional development to keep abreast of advances in mental health care and crisis intervention techniques.
Lead Morning Bartender
Electric Moon
Savannah, USA
10.2020 - 07.2025
- Handled patrons at varying levels of sobriety and made quick judgment calls about whether or not to serve customers
- Coordinated a plan with fellow bartenders before large events to ease the stress of the event
- Quickly and effectively directed new staff through high-stress situations without sacrificing guest experience
- Delegate tasks to bartenders on shift and coordinated with the lead for night shift
- Provides excellent care to customers and makes high-quality alcoholic beverages
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
Interim Supervisor
Gateway Correction Foundation/Coastal State Prison
Savannah, USA
05.2023 - 05.2024
- Created positive work environment that fostered collaboration, support, and professional growth among team members
- Facilitated ongoing training opportunities for clinicians to stay current with evidence-based practices
- Conducted immediate crisis assessments to determine risk levels and necessary interventions.
- Developed and implemented clinical supervision plans for trainees and staff members
- Was over 35 Counselors and supervised 218 participants involved in the program
- Reviewed crisis intervention plans and assisted clinicians with high-risk client situations
- Ensured compliance with federal, state, and local regulations governing mental health services
- Maintained the programs legal terms, contracts, and managed associates time
- Developed safety plans with clients at risk of self-harm or suicidal ideation.
Lead Counselor II
Spectrum Health Systems/Coastal State Prison
Savannah, USA
08.2021 - 05.2023
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources
- Identified problem areas impacting participants' ability to successfully complete treatment
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans
- Led supportive group discussions and education sessions with alcohol and drug users and families
- Worked closely with drug court staff in designing treatment plans specific to client needs
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms
- Guided clients in developing skills or strategies for dealing with problems
- Identified treatment goals based on individual diagnosis and history
- Developed client treatment plans based on research, clinical experience and client histories
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Demonstrated leadership by making improvements to work processes and helping to train others
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Organized treatment projects that focused on problem solving skills and creative thinking
- Developed referral process to assist client access to special programs and services
Bar Manager/Bartender
Outback Steakhouse
Greenwood, USA
08.2017 - 11.2020
- Makes memorable experiences for customers who came in to Outback Steakhouse by connecting with the individual and providing phenomenal service
- After closing, I head wait which calls for counting all of the restaurant's money, aid the manager in closing decisions, and calculated the total sales
- Controlled costs and properly rotated inventory, minimizing waste and moving older products
- Complied with food and beverage regulations to protect customers and minimize bar liability
- Implemented staff schedules that balanced employee needs with operational requirements
Lead Dance Instructor/Office Manager
Dance South
Clinton, USA
11.2013 - 10.2019
- Choreographed dances, taught dances to students, organized paperwork, utilized the phone, host conferences with parents, used computer software such as Excel or Microsoft Word, calculated tuition cost
- Taught students with disabilities such as Down syndrome, autism, Asperger, and Tourette's
- Explained and demonstrated techniques and methods of regulating movements of the body to musical or rhythmic accompaniment, teaching correct dance techniques to help prevent injuries
- Maintained cleanliness of lobby and studios by sweeping floors, emptying trash receptacles, and wiping down surfaces
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions
- Communicated effectively with parents on expectations and upcoming performances
- Assisted with coordination and administration of the complete dance program
- Evaluated and reviewed office procedures to improve efficiency
- Served as point of contact for team of supervisors, owning complex and escalated issues
- Built collaborative working relationships within organization to achieve goals
Education
Masters - Forensic Psychology
Liberty University
Lynchburg, VA03.2023
Bachelor of Science - Criminology
Lander University
Skills
- Performance Management
- Flexible & Adaptable
- Acquisition Planning
- Group Facilitation Support
- Data Analysis
- Active Listening
- Critical Thinking
- Quality assurance
- Strategic planning
- Discharge planning
- Behavioral Analytics
- Time Management
- Case Management
- Reliable & Trustworthy
- Individual Therapy
- Client Evaluation
- Defining Treatment Objectives
- Planning & Organizing
- Good Work Ethic
- Relationship Building
- Labor law compliance
- Risk Management
- Leadership Development
- Program oversight
- Case management
- Recordkeeping
- Policy Enforcement
- De-escalation techniques
- Relapse prevention
- Substance abuse awareness
Awards
- GPA: 3.5
- Dean's List
- President's List
- Robert S Mueller III Scholarship Recipient
- Life Scholarship Recipient Awarded 2019
- Best Team Player for Lander University Dance Team
Timeline
Care Coordinator Supervisor
Recovery Centers of America
08.2024 - Current
Interim Supervisor
Gateway Correction Foundation/Coastal State Prison
05.2023 - 05.2024
Lead Counselor II
Spectrum Health Systems/Coastal State Prison
08.2021 - 05.2023
Lead Morning Bartender
Electric Moon
10.2020 - 07.2025
Bar Manager/Bartender
Outback Steakhouse
08.2017 - 11.2020
Lead Dance Instructor/Office Manager
Dance South
11.2013 - 10.2019
Masters - Forensic Psychology
Liberty University
Bachelor of Science - Criminology
Lander University
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