Brittany Norment
Bradenton,FL
Summary
I am an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating smooth experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Waitress
Cortez Cafe
08.2023 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Finance Operations Specialist
CoAdvantage
02.2019 - 08.2023
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Processed all ACH returns for the company on the National level, and dispersed funds appropriately.
- Intake and processed garnishments for employees and arranged the orders with the state.
Bartender/Manager
Dutch's Tavern
01.2013 - 01.2019
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Increased overall revenue with creative drink promotions and themed events.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Administrative Assistant
Built Right Pool Heaters/Done Right Pool Heating
05.2012 - 07.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Manatee High School
Bradenton, FL05-2007
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Data entry
- Computer skills
- Office administration
- Project management
- Experience in leadership
- Teamwork and collaboration
- Attention to detail
- Time management
Timeline
Waitress
Cortez Cafe
08.2023 - 01.2025
Finance Operations Specialist
CoAdvantage
02.2019 - 08.2023
Bartender/Manager
Dutch's Tavern
01.2013 - 01.2019
Administrative Assistant
Built Right Pool Heaters/Done Right Pool Heating
05.2012 - 07.2015
High School Diploma -
Manatee High School
Similar Profiles
Sara SalazarSara Salazar
Front Desk Clerk at El Cortez Hotel and CasinoFront Desk Clerk at El Cortez Hotel and Casino
Chris EnglandChris England
Lowes Contractor at Cortez and Associates LLCLowes Contractor at Cortez and Associates LLC
Chantelle EspinozaChantelle Espinoza
Babysitter at Jessica CortezBabysitter at Jessica Cortez