Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Norris

Jamestown,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

3
3
years of professional experience

Work History

DSP

Home Caregivers
Jamestown, Tennessee
07.2024 - 10.2024
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Assisted in planning and implementing recreational activities for participants.
  • Provided guidance and support to ensure safety of individuals served.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Documented current patient information to update vital signs, behaviors, and eating habits.

DSP

D&s Community Services
Cookeville, TN
02.2024 - 07.2024
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted in planning and implementing recreational activities for participants.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in development of social skills to become integrated in community.
  • Tracked and reported clients' progress based on observations and conversations.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Accompanied or transported clients to appointments, errands and social activities.

Front End Associate

Wal-Mart Supercenter
Jamestown, TN
08.2021 - 01.2024
  • Processed customer transactions and provided excellent customer service.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed payments and issued receipts for purchases of goods and services.
  • Provided technical support to customers regarding software applications and hardware setup.
  • Developed effective relationships with customers through friendly interactions.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
  • Addressed inquiries from customers in a polite, professional, and efficient manner.
  • Greeted customers, answered questions, and provided information on products and services.

Education

GED -

Adult Learning Center
Jamestown, TN
02-2016

Skills

  • Excellent Communication
  • Problem Resolution
  • Multitasking Abilities
  • Planning
  • Active Listening
  • Organization and Time Management
  • Behavioral Management
  • Customer Service
  • Relationship Building
  • Reliable and dependable

Timeline

DSP

Home Caregivers
07.2024 - 10.2024

DSP

D&s Community Services
02.2024 - 07.2024

Front End Associate

Wal-Mart Supercenter
08.2021 - 01.2024

GED -

Adult Learning Center

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Brittany Norris