I have worked in retail as well. I was promoted to department manager at Kohl’s within one year. I’ve also been an Assistant Manager at La Quinta Inn for 2 years. I’m driven, reliable, quick learner, and ready to make a career for myself within Dollar General.
Work History
Waitress
Huddle House
St. Paul , VA
12.2017 - 04.2022
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assistant Manager
LaQuinta Hotel
Cheyenne, WY
2015.10 - 2017.12
MM J Departement Manager
Kohl’s
Cheyenne, WY
2010.05 - 2015.06
I was responsible for making sure each employee maintained the department and provided excellent customer service to each customer in the store. Maintained functionality of the misses, juniors, and mens department.
Assistant Office Manager
Mountain View Sports, Inc.
Pound, VA
03.2006 - 02.2010
While employees with Mountain View Sports I was responsible for getting to know each customer to find out their exact needs with our business. I filled out applications for customers to be financed, contacted the correct financial institutions for payment plans and registerEd the all terrain vehicles with the DMV. I maintained a professional relationship with each customer to ensuensure return of servservic.
Education
Medical Assisting -
American National University
Lexington, KY
02.2022
Skills
Cleanliness and Organization
Handling Difficult Customers
Kitchen Staff Management
Outstanding Customer Service
Daily Reports
Teamwork and Professionalism
Customer Service and Rapport
Staff Scheduling
Guest Experience Management
Flexible and Adaptable
Conflict Resolution
Self-Motivated
Microsoft Office
Decision Making
Data Entry
MS Office
Leadership
Organization and Time Management
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 8-10 staff members.
Achieved excellent customer service by driving my team with accuracy and efficiency.
Collaborated with team of 10 in the development of Strategy to improve inventory to reduce shrink.
Achieved proficiency through effectively helping with Staff members as a team effort.
Documented and resolved customer complaints which led to customer satisfaction.