Brittany N. Zielinski

Billing, Claims, and Insurance Management.

• Responsible for insurance billing, managing the submission of claims, handling denials, and submitting appeals.
• Processed weekly EOB postings and generated patient statements, ensuring accuracy in billing and insurance claims management.
• Provided backup support for check and cash deposits when necessary.

Clinical and Surgical Coordination.

• Rooming patients, collecting detailed medical histories, and assisting with various procedures, including cortisone injections, during clinic days.
• Scheduled surgeries, initiated the surgical clearance process, and communicated with patients' PCPs and specialists for necessary clearances.
• Managed surgery schedules by manually uploading patient data into MedNet and Thompson Peak, and ensuring accuracy in surgical details.
• Collaborated with surgeon-managed implants and communicated specific implant needs to vendors and reps.
• Oversaw the coordination of post-operative supplies, including communication with OneSource, RomTech, and Home Health/Physical Therapy.
• Acted as the primary contact for in-office aspirations, managed lab orders, and followed up on results.

Administrative Support and Operational Duties.

• Managed all incoming mail, sorting and distributing documents, while ensuring proper handling of billing-related materials.
• Ordered medical supplies and maintained adequate stock levels to ensure clinic readiness and smooth operation during appointments.
• Created surgical packets for patients, and developed a detailed Surgical Flow Sheet, including medical history, lab results, post-op dates, and customized medication instructions.
• Made proactive calls to patients prior to surgeries to confirm arrival times, review instructions, and ensure all surgical clearances were completed.
• Managed incoming calls from new patients, effectively communicating the benefits of cash pay options, and guiding them through the process, as we are out of network with most insurance providers.

• Patient scheduling for 19 ophthalmology doctors/surgeons.
• Medical Assistant for pre-op, OR, and PACU.
• Managed and vetted patients for a nonprofit organization – EFS.
• Assisted at the front desk/reception, checking in, and collecting copays.
• Medical Records: Assembling Patient Charts.
• Personal Assistant for the Clinical Director, spreadsheets, KPI reports, credentialing.
• Sterilization, prepping OR tables, and turning over rooms.

• Manage the day-to-day operation of the dental office.
• Open and close the office according to protocol.
• Oversee patient relations and handle patient complaints.
• Manage and update the schedule daily.
• Billing - submit insurance claims at the end of each day, with follow-ups.
• Follow up on insurance claims and delinquent accounts.
• Prepare financial treatment plans, and present plan options.

• Administrative, clinical, and human resources management for a small home health care company.
• Reconstructed policy and procedures.
• Cross-trained in scheduling, payroll, and HR duties.
• Part-time medical assistant for in-home patients.
• Inbound/outbound sales calls for prospective clients.
• Interviewed CNAs and MAs for open positions.