Brittany Jackson
Staten Island,NY
Summary
Self-motivated Data Analyst Supervisor offering four years of leadership experience across various industries. Methodical with significant experience in data mining and statistical analysis. Excellent problem-solver with history automating processes and driving operational enhancements. A strong leader dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Service Investigation and Management Supervisor
Wonder
Cranford, NJ
01.2022 - Current
- Ensured that 80+ lines of data were entered and analyzed daily
- Participated on 4 project teams as subject matter expert to create requirements
- Synthesized business intelligence or trend data to support recommendations for action
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources
- Collected, tracked and reviewed data to evaluate business trends
- Recognized issues and collaborated with leadership to formulate solutions
- Conducted data analysis to prepare forecasts and identify trends
- Produced over 30 SOPs to document workplace procedures and optimize productivity through standardization
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Managed scheduling and training
- Measured and reviewed performance via KPIs and metrics
- Built strong operational teams to meet process and production demands
- Implemented policies and standard operating procedures and managed quality, and logistics
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator and managed weekly payroll duties and submitted data to payroll contractor
- Established and enforced clear goals to keep employees working collaboratively.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Watched footage from 120 vehicles for compliance/ safety issues
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
Central Command Dispatch Supervisor
Wonder
Cranford, NJ
05.2021 - 01.2022
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Communicated with individuals within inbound call center setting to complete dispatch support for emergency/non emergency calls
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts
- Reduced conflict and divisive behaviors to reach productive solutions
- Applied systematic processes to find easier routes to solution
- Made decisions and resolved issues using critical thinking and analytical skills
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Supervised team of 10 employees and provided training focused on maximizing overall performance.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Dispatch Specialist III
Wonder
Cranford, NJ
08.2020 - 05.2021
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to enter customer orders and deliveries for 300+ orders daily
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Controlled costs with optimized route plan to maximize daily orders and minimize time or field waste.
- Monitored and tracked dispatch communication systems.
- Organized and coordinated dispatch training programs for new 20 hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reduced operational risks while organizing data to forecast performance trends.
- Built highly-efficient administrative teams through ongoing coaching and professional development opportunities.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
Outbound Flow Lead Process Assistant
Amazon Fulfillment Center
Staten Island, NY
01.2019 - 08.2020
- Promoted after three months of employment
- Successfully planned and executed operation production goals, and troubleshot for groups of 600-800 employees
- Assisted in staff management and preparation of work schedules
- Monitored backlog, workflow, department capacity and charge
- Worked with picking, packing, and shipping department to ensure all CPT units are processed
- Trained skip level Operation managers going to BDL3
- Identified issues, analyzed information and provided solutions to problems
Volunteer Counselor
House of Ruth Domestic Abuse Shelter
Baltimore, MD
02.2017 - 05.2017
- Met weekly to monitor and counsel children
- Served 14 women and their children
- Developed strong communication and organizational skills through working on group projects
- Supported clients through development of new life skills, obtaining resources and transitioning back to society
- Demonstrated respect, friendliness and willingness to help wherever needed
- Assisted clients in exploring feelings and understanding behaviors
- Listened to clients' concerns and provided encouragement and support
- Facilitated weekly group sessions to encourage self-reflection and problem-solving
- Offered guidance and advice to help cultivate self-esteem and community involvement
Mentor Program
Walter P Carter Acts
Baltimore, MD
09.2016 - 01.2017
- Collaborated with other mentors to create new ideas for mentee growth and acted as support system for mentees
- Maintained continuous weekly contact with mentee or mentees.
- Assisted and encouraged mentees with academic and social growth.
- Worked 150 hours with children in order to connect with them and build trust.
- Increased after-school program attendance by 25%
Education
Bachelor of Arts - Psychology and English
Loyola University Maryland
Baltimore, MD05.2018
Skills
- Microsoft Office
- Research
- Business Intelligence
- Program Management
- SQL
- Written & Verbal Communication
- Customer Focus & Orientation
- Analyzing data
- Operational Procedures
- Team Management
Timeline
Service Investigation and Management Supervisor
Wonder
01.2022 - Current
Central Command Dispatch Supervisor
Wonder
05.2021 - 01.2022
Dispatch Specialist III
Wonder
08.2020 - 05.2021
Outbound Flow Lead Process Assistant
Amazon Fulfillment Center
01.2019 - 08.2020
Volunteer Counselor
House of Ruth Domestic Abuse Shelter
02.2017 - 05.2017
Mentor Program
Walter P Carter Acts
09.2016 - 01.2017
Bachelor of Arts - Psychology and English
Loyola University Maryland
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