Brittany O'Grady Reed

- Ensure professional and courteous engagement with all individuals at the entrance.

- Handle phone calls with professionalism and courtesy.

- Verify and gather critical patient information for medical processes, including medical history and insurance coverage.

- Comprehensive understanding of medical terminology.

- Ensure accuracy of pre-operative and post-operative procedures.

- Ensure precise entry and organization of patient registration and billing details.

- Ensure confidentiality of patient data while adhering to ethical guidelines. Maintained compliance with OSHA and HIPAA standards at federal, state, and local levels.

- Implemente office policies and procedures.

- Accommodate urgent and same-day visits by adjusting non-urgent appointments. Ensure schedule remained on track while providing timely care.

- Manage scheduling operations for patients and staff.

- Schedule surgical procedures utilizing eClinicalWorks and EPIC. Coordinate effectively with hospitals and departments for surgical and testing needs.

- Act as a liaison among patients, medical professionals, billing, and insurance companies to ensure accurate and timely completion of authorizations and paperwork.

- Provide guidelines on fasting, medication restrictions, pre-operative testing, and post-op care.

- Produce and distribute daily surgical logs. Complete pre-op and post-op data entry promptly and accurately. Assist in resolving scheduling conflicts and accommodating urgent surgical cases as needed.

- Supervise everyday workflow processes.

- Manage organization and upkeep of patient, medical staff, and office records.

- Lead onboarding and training for new employees.

- Order supplies to maintain optimal stock levels.

- Oversee cleaning and maintenance team.

- Organize and allocate incoming and outgoing mail efficiently.

- Utilize calls, texts, and emails a day or two in advance to confirm and/or reschedule appointments with patients.

- Enhance patient trust through empathetic collaboration and appointment modifications to accommodate preferences.