Brittany Oliver
Las Cruces,NM
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication, written, and listening skills. Proactive and hardworking individual focused on continuous operational improvements.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Calista Animal Hospital
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
Shift Lead Supervisor
Walgreens
09.2015 - 04.2020
- Enforced company policies and regulations with employees
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Improved team efficiency by implementing effective scheduling and task delegation.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Assisted in the development of sales strategies, leading to increased revenue generation for the business.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
- Evaluated operational metrics regularly, identifying areas of improvement in efficiency or resource allocation while maintaining high-quality standards across teams.
- Developed strong relationships with suppliers for improved negotiation on pricing terms while ensuring timely delivery of necessary inventory items.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Customer Service Representative
Family Dollar
02.2013 - 09.2015
- Responded to customer requests for products, services, and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Bachelor of Science - General Agriculture
New Mexico State University
Las Cruces, NM12.2022
Skills
- Animal Breeding
- Test sample collection
- Animal restraint
- Sanitizing and cleaning methods
- Wound cleaning and wrapping
- Animal behavior knowledge
- Safe chemical handling
- Safety protocols and procedures
- Managing paperwork
- Analytical and Critical Thinking
- Written and Verbal Communication
- Report and Data analysis
- Basic horse care
- Inventory Control
- Customer Service
- File Management
- Administrative Support
- Office Organization
- Project Management
- Supply Management
- Cash Handling
- File Organization
Personal Information
Title: General Agriculture
Timeline
Front Desk Receptionist
Calista Animal Hospital
10.2023 - Current
Shift Lead Supervisor
Walgreens
09.2015 - 04.2020
Customer Service Representative
Family Dollar
02.2013 - 09.2015
Bachelor of Science - General Agriculture
New Mexico State University
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