Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittany Oliver

Fargo,ND

Summary

Dynamic Banking Operations Specialist with proven expertise at WEX in enhancing customer satisfaction and streamlining transaction processing. Skilled in claims processing and team leadership, I successfully reduced claim errors through comprehensive training. Proficient in banking software, I foster collaboration and adaptability, driving efficiency and growth in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Banking Operations Specialist

WEX
07.2021 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Handled various accounting transactions.
  • Contributed to business growth through active involvement in product development processes.
  • Processed NACHA ACH Files, money movements, check deposits, and other transactions for our financial customers and partners.
  • Managed HSA accounts for multiple business partners.

BPO Claims Team Lead

WEX
08.2019 - 07.2021
  • Coordinated internal resources effectively to ensure smooth functioning of daily processes while minimizing backlog buildup.
  • Reduced claim errors by providing comprehensive training to team members on company policies and procedures.
  • Processed FSA and HRA claims for our customers.
  • Answered questions and provided help, guidance, and training to colleagues.
  • Improved claims processing efficiency by streamlining workflows and implementing best practices.
  • Developed and maintained a positive work environment, fostering collaboration and teamwork among staff.
  • Facilitated monthly meetings with team members to discuss ongoing challenges, share best practices, and monitor progress toward individual goals.
  • Mentored junior staff members, promoting professional growth and skill development within the team.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Calculated adjustments, premiums and refunds.
  • Verified client information by analyzing existing evidence on file.
  • Checked documentation for accuracy and validity on updated systems.

BPO Claims

WEX
03.2018 - 08.2019
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Followed up with customers on unresolved issues.

Front Desk Receptionist

Holiday Inn Fargo
11.2013 - 03.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Drove guests to different locations around the city upon request.

Education

High School Diploma -

Riley High School
South Bend, IN

Skills

  • Data entry
  • Claims processing
  • Effective verbal and written communication
  • Adaptability and flexibility
  • Team leadership
  • Microsoft Office and Google platform proficiency
  • Payment processing
  • Banking software proficiency
  • Transaction processing
  • Document preparation
  • Cash management
  • Customer service

Accomplishments

  • Received Customer Service Award in 2019, a peer voted award that the company gives yearly.
  • 100% Claim Error Quality all of 2019.
  • Collaborated with Mayo Hospital to process claims and maintain their customer accounts.
  • Received multiple kudos and fist bumps from management and peers.
  • Awarded stock in company due to stellar performance.
  • Created multiple training documents and processes to help guide our team successfully.
  • Lead claims team of over 25 staff members.

Timeline

Banking Operations Specialist

WEX
07.2021 - Current

BPO Claims Team Lead

WEX
08.2019 - 07.2021

BPO Claims

WEX
03.2018 - 08.2019

Front Desk Receptionist

Holiday Inn Fargo
11.2013 - 03.2018

High School Diploma -

Riley High School

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Brittany Oliver