Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Brittany Oliver

Charlotte,NC

Summary

Dynamic Trainer with a proven track record at Amazon, enhancing staff development and productivity through targeted learning solutions. Skilled in Microsoft Office and known for strong interpersonal communication, I excel in creating engaging training programs and fostering team collaboration, ensuring a positive onboarding experience for new hires.

Overview

4
4
years of professional experience

Work History

Trainer

Amazon
07.2024 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Created and oversaw onboarding and safety training programs for operations.
  • Facilitated virtual, in-person and blended learning sessions.

Call Center Representative

Iqor
03.2021 - 10.2023
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Manchester, NH
05-2026

Scotts Branch
Summerton, SC
06-2015

Skills

  • Strong interpersonal and communication skills
  • Time management and organizational abilities
  • Microsoft Office Suite (Word, Powerpoint, and Excel)
  • Team collaboration and leadership
  • Active listening and empathy
  • Attention to detail and accuracy
  • Familiarity with HR concepts and confidentiality

Accomplishments

  • Supervised team of 15-20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 20% reduction training time effectively helping new hires understand workflow processes and station-specific procedures.
  • Achieved consistent performance targets by completing training sessions with accuracy and efficiency, ensuring all employees were prepared to meet productivity goals.
  • Documented and resolved workflow confusion during shift handoffs, which led to improved team communication and a smoother transition between shifts.

Languages

English
Full Professional

Timeline

Trainer

Amazon
07.2024 - Current

Call Center Representative

Iqor
03.2021 - 10.2023

Bachelor of Arts - Psychology

Southern New Hampshire University

Scotts Branch