BRITTANY OLIVER
Finleyville,PA
Summary
Dynamic and seasoned aesthetic laser professional and clinical trainer with over 25 years of experience in delivering exceptional skincare treatments and solutions for one of the nations leading medical spas. Proven expertise in a diverse array of energy-based device treatments, consistently achieving outstanding results that enhance client satisfaction. A strong commitment to customer service and training excellence which fosters lasting relationships and trust within the industry. Passionate about continuous education, training, and mentoring, contributing significantly to the growth and development of clients and peers.
Overview
27
27
years of professional experience
1
1
Certification
Work History
National Clinical Trainer/Clinical Application Specialist
Lumenis Be
San Jose, CA
05.2022 - Current
- Delivered expert clinical product and technical training presentations for 15 aesthetic laser and ophthalmic energy-based devices.
- Monitored adherence to quality control measures and conducted ten monthly training sessions to maintain compliance with FDA standards for laser and energy-based medical devices.
- Assisted customers with clinical inquiries and solutions throughout pre- and post-sale processes.
- Led facilitation of virtual, in-person, and large-scale learning sessions across a multitude of healthcare practices.
- Coordinated efforts among sales, logistical, and technical support teams to enhance overall customer satisfaction.
- Oversaw training sessions for junior trainers, fostering their growth and standardizing training methodologies.
- Facilitated the coordination of training materials and resources for clinicians, ensuring access to the latest best practices and advancements in patient care.
- Collaborated with management to enhance operational efficiency through the implementation of revised policies and procedures based on insights from past training trends.
- Tracked and maintained personal key performance indicators to support overall team objectives.
Clinical Specialist/Managing Director
McCauley Dean Aesthetics/ McCauley Celin
Wexford, PA
03.2023 - 05.2024
- Executed expert-level procedures with laser and energy technologies, addressing diverse aesthetic and ophthalmic requirements.
- Designed and established clinical protocols and instructions aimed at optimizing staff performance and meeting patient needs.
- Collaborated with executives to tailor electronic medical records system to meet organizational needs.
- Delivered expert guidance on product usage and skincare techniques to enhance patient outcomes.
- Formulated and executed tailored treatment plans addressing diverse patient needs.
- Conducted thorough assessments of patient objectives and expectations to enhance care planning.
- Collaborated with executives to deliver comprehensive marketing support and drive successful business development efforts.
Clinical and Laser Specialist
The Skin Center
Pittsburgh, PA
11.1998 - 01.2023
- Assessed patient needs and provided detailed consultations to optimize individualized skin care and treatment planning.
- Executed treatments utilizing diverse laser and energy-based devices with precision and consistency for over 1,000 appointments annually.
- Facilitated training and mentorship for new hires, emphasizing strategies to enhance patient engagement and treatment techniques in energy-based skincare services.
- Supported executives in strategic purchasing decisions for new devices and treatment offerings through comprehensive feedback grounded in clinical research and expertise.
- Managed patient concern and adverse effect responses to enhance provider support and improve patient care outcomes.
- Demonstrated strong clinical judgment, safety, and patient care.
- Exceeded annual conversion, retention, referral, and revenue goals.
- Supported surgical teams by coordinating pre-operative consultations and discharge processes.
- Utilized advanced computer-aided imaging techniques to support accurate visualization of proposed surgical results.
Education
Certification - Medical Assistant
CCAC
Pittsburgh1994
Skills
- Expert in aesthetic laser and light based treatments and applications
- Strong patient care, clinical judgement, and safety awareness
- Experienced in instructing clinical teams
- Effective treatment strategy development
- Excellent verbal, written, and communication skills
- High level of professionalism and attention to detail
- Aesthetic practice development
- Proficient in Microsoft Office and Salesforce
Accomplishments
- Implemented successful device training for over 350 client accounts since 2022 - Lumenis Be
- Received consistent high customer satisfaction ratings from training feedback - Lumenis Be
- Achieved personal treatment service revenue goals annually. Goals reached over $400,000 annually - in the final five years with The Skin Center
- Recognized annually for outstanding treatment service results and reviews- The Skin Center
- Recognized annually for high patient conversion, retention, and referrals- The Skin Center
Certification
- Cynosure: Apogee & Elite, Starlux500, Icon, Vectus, Smartskin+, Medlight C6
- Lutronic: Clarity II, Lase MD, Genius
- Lumenis: Vasculight, Lumenis One, Stellar M22, Resurfx, Stellar NdYag, Stellar Q-Switch, Trilift, Splendor X, Folix, Optilight, Optilift, Optiplus, NuEra, Legend Pro, Light Sheer
- Solta Medical: Fraxel ReStore, Fraxel Dual, Thermage
- Sciton: Joule, mJoule BBL
- Merz Aesthetics: Ultherapy Prime
- Allergan/Abbvie: CoolSculpting Legacy & Elite Systems, Diamond Glow
- Cresent Laser: Cool Touch II, Cool Breeze
- Crown Aesthetics: Skin Pen
Timeline
Clinical Specialist/Managing Director
McCauley Dean Aesthetics/ McCauley Celin
03.2023 - 05.2024
National Clinical Trainer/Clinical Application Specialist
Lumenis Be
05.2022 - Current
Clinical and Laser Specialist
The Skin Center
11.1998 - 01.2023
Certification - Medical Assistant
CCAC
Aesthetic Provider of the Year 2021
The Skin Center Award Recipient for outstanding service, patient conversion, patient retention, and revenue per hour.