Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brittany Olsen

Virginia Beach,VA

Summary

Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Advisor/ Production Manager

Caliber Collision
Virginia Beach, V
11.2020 - 11.2024
  • Coordinated with suppliers to ensure timely delivery of materials and components.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Coached and mentored employees to develop and enhance career skills.
  • Reduced process lags by managing employees and training on best practices to ensure optimal productivity.
  • Created reports on productivity levels, cost analysis, and inventory status.
  • Developed and implemented production schedules to ensure timely completion of projects.
  • Evaluated existing processes for potential automation opportunities.
  • Created SOPs and documented system, planning criteria and procedures.
  • Collaborated with leadership to develop production department budget and forecast.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Trained new employees on proper use of equipment, safety procedures, and job functions.
  • Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.

Assistant Manager

Loyalty Automotive
Colonial Heights, VA
03.2020 - 11.2020
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Estimator

Hall Automotive
Virginia Beach, Virginia
08.2010 - 03.2020
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Advised customers on the best course of action based on their budget constraints.
  • Ensured that all safety protocols were followed while inspecting vehicles.
  • Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
  • Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Prepared detailed reports outlining the estimated labor hours required for repairs.
  • Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
  • Maintained accurate records of all completed estimates and invoices.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Communicated effectively with customers both verbally and in writing.
  • Compiled data from various sources such as customer information, work orders, photographs, into an estimate form or database system.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Provided customer service by responding to inquiries regarding repairs and estimates.
  • Attended training sessions related to auto collision repair techniques and estimating software programs.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

High School Diploma -

Frank W. Cox High School
Virginia Beach, VA
06-2009

Skills

  • Vehicle assessment
  • Team player mentality
  • Tech-Savvy
  • Customer relationship management
  • Computer skills
  • Quality inspection
  • Multitasking and organization
  • Data processing
  • Warranty claims process management
  • Process improvements
  • Reporting and documentation
  • Strong work ethic
  • Goal-oriented mindset
  • Listening skills
  • Customer service
  • Team collaboration
  • Handling customer complaints

Certification

  • Icar Estimator Pro level 1 certification
  • Icar Estimator Pro level 2 certification
  • Icar Estimator Pro level 3 certification

References

References available upon request.

Timeline

Service Advisor/ Production Manager

Caliber Collision
11.2020 - 11.2024

Assistant Manager

Loyalty Automotive
03.2020 - 11.2020

Estimator

Hall Automotive
08.2010 - 03.2020

High School Diploma -

Frank W. Cox High School

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Brittany Olsen