Brittany Ortiz
Virginia Beach,VA
Summary
Dynamic professional with a proven track record at American Center For Law and Justice, enhancing member services through data-driven optimizations and cross-functional collaboration. Excelled in roles requiring meticulous data management and exceptional interpersonal skills. Proficient in Microsoft Office suite, adept at multitasking and improving operational efficiencies. Demonstrated leadership in training and team development, significantly elevating customer service standards. With years of accelerated work with computers, files, and programs.
Overview
18
18
years of professional experience
Work History
Member Services
American Center For Law and Justice
10.2021 - Current
- Implemented data-driven decision-making processes, optimizing the efficiency of member services operations.
- Identified opportunities for improvement in member services, implementing changes that enhanced the overall guest experience.
- Collaborated with team members to develop new strategies for improving overall member services.
- Collaborated with cross-functional teams to identify opportunities for improving member services and satisfaction.
- Assisted members with help in making donations and account changes and updates.
- Provided administrative support for the Member Services department, maintaining organized files and efficient workflows.
Data Entry
MDV
01.2019 - 08.2020
- Completed accurate and timely data entry.
- Streamlined claims processing by creating efficient and accurate data entry methods.
- Reduced manual data entry errors with accurate payment postings and account reconciliations.
- Improved accuracy of patient records with meticulous data entry and management.
- Enhanced financial reporting accuracy by streamlining and automating data entry processes.
- Managed high-volume data entry tasks, ensuring timely completion without sacrificing quality.
- Streamlined data entry processes for increased efficiency in financial analysis.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
Receptionist
Priority Honda
03.2013 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Crew Trainer
Mcdonalds
09.2006 - 08.2013
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
No Degree - Social Sciences
TCC
Virginia Beach, VAHigh School Diploma -
Tallwood High School
Virginia Beach, VA06-2008
Skills
- Member services coordination
- Member services
- Services determination
- OData services
- Proficient in microsoft word, excess, & powerpoint
- Knows how to properly work mutliline phones
- Send emails and documents
- Import data
Timeline
Member Services
American Center For Law and Justice
10.2021 - Current
Data Entry
MDV
01.2019 - 08.2020
Receptionist
Priority Honda
03.2013 - 08.2014
Crew Trainer
Mcdonalds
09.2006 - 08.2013
No Degree - Social Sciences
TCC
High School Diploma -
Tallwood High School
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