Brittany Otten

• Build and maintain strong relationships with assigned customers, serving as their primary point of contact
• Understand their needs, goals, and challenges to provide personalized support and solutions
• Guide new customers through the onboarding process, ensuring a smooth transition and successful implementation of Verizon products and services
• Developed and implemented product marketing plans to reach target customers.
• Provide training and support to help customers maximize the value of their investment
• Address customer inquiries, issues, and escalations in a timely and professional manner
• Collaborate with internal teams to resolve technical or service-related problems and ensure customer satisfaction
• Conduct regular check-ins with customers to assess their satisfaction levels, identify opportunities for improvement, and offer proactive recommendations to enhance their experience.

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• Identify potential clients and generate leads through various channels such as social media, cold calling, and email campaigns
• Develop and implement effective sales strategies and plans to meet or exceed sales targets
• Identify target markets and segments, analyze competition, and create a sales pipeline
• Build and maintain strong relationships with clients, understanding their needs and objectives
• Stay informed about new products, technologies, and industry advancements
• Attend training sessions, conferences, or workshops to enhance sales skills and knowledge.

• Provide a warm and friendly welcome to patients and visitors as they arrive at the facility
• Assist them with check-in procedures and answer any initial inquiries
• Efficiently manage the appointment scheduling process, ensuring that patients are scheduled for appropriate imaging tests and procedures based on their needs and physician referrals
• Collect and verify patient information, including personal details, medical history, insurance information, and consent forms
• Handle incoming calls, promptly addressing patient inquiries, appointment requests, and general information about the imaging services
• Communicate with radiologists, technologists, and other medical staff to ensure smooth patient flow and efficient scheduling of imaging procedures.