Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Brittany Owens

Covington,LA

Summary

With a proven track record at Pontchartrain Healthcare Center, I excel in streamlining office operations and enhancing team productivity by over 30%. Expert in office management software and team building, my strategic approach to problem-solving and effective communication skills drive operational excellence and employee satisfaction. Organized and efficient professional with several-year history in office administration and services for industry organizations. Offering proven to identify opportunities for improvements and implement corrective plans. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Business Office Manager

Pontchartrain Healthcare Center
Mandeville, LA
01.2022 - 09.2024
  • Maintained employee records, including payroll, vacation time and benefits information.
  • Managed office budget and ensured accurate financial records were kept.
  • Developed and implemented office policies and procedures.
  • Organized filing systems for easy retrieval of documents.
  • Ordered supplies when necessary to keep the office running smoothly.
  • Maintained accurate records of customer accounts and transactions.
  • Compiled reports from various departments on a regular basis.
  • Scheduled meetings and appointments for executive team members.
  • Resolved customer complaints promptly and professionally.
  • Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
  • Answered phones promptly and directed calls appropriately.
  • Resolved customer complaints in a professional manner while maintaining high standards of service.
  • Developed and implemented procedures to ensure efficient workflow in the office.
  • Assisted with special projects such as researching new software programs or cost-saving initiatives.
  • Implemented policies and procedures to ensure compliance with local regulations.
  • Processed invoices, purchase orders and other related paperwork required for business operations.
  • Ensured that all office equipment was maintained properly.
  • Coordinated scheduling and logistics for meetings, appointments, and special events.
  • Supervised office staff, including hiring, training, evaluation, and development of team members.
  • Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
  • Liaised with leadership to oversee and execute financial, budget and contractual matters.
  • Oversaw financial management, including budget preparation, analysis, and reporting.
  • Managed office inventory, overseeing the procurement of supplies and equipment maintenance.
  • Maintained comprehensive records of business transactions and office activities for audit purposes.
  • Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
  • Utilized office management software and systems for streamlined operations and data management.
  • Prepared and presented reports on office performance, challenges, and strategies for improvement.
  • Established and maintained filing systems to support office personnel.
  • Directed and oversaw office personnel activities.
  • Evaluated office processes to report opportunities for improvement to leadership.
  • Provided administrative support to senior management as needed.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.
  • Handled confidential information with discretion and integrity.
  • Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
  • Facilitated communication and coordination between department heads, staff, and external partners.
  • Performed human resources functions by conducting new hire orientation and administering benefits.
  • Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
  • Recruited and trained new employees to meet job requirements.
  • Proposed or approved modifications to project plans.

Human Resources Manager

ponchartrain healthcare center
Mandeville, LA
10.2021 - 09.2024
  • Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
  • Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Conducted background checks and reference checks of prospective employees.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.
  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
  • Created job postings, tracked applicants and maintained applicant database.
  • Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
  • Identified, screened and interviewed potential employees.
  • Ensured compliance with federal, state and local employment laws.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Held exit interviews and documented information discussed with employees.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Suggested promotions and wage increases according to employee performance.
  • Aligned HR policies with federal and local regulations.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Reported on workplace health and safety compliance to superiors.
  • Developed employee orientation and training programs for new hires.
  • Handled employee discipline and termination to address policy infractions.

Residential Aide

Accumen
  • Assists patients with tasks they are no longer able to perform and provides emotional support to their clients
  • Assisting residents with daily personal routines, including bathing, dressing, grooming, eating, and using the bathroom while providing companionship to residents and establishing a trusting relationship with them
  • Ensuring that residents are taking their prescribed medication and reporting any concerns or medical issues
  • Leading group activities and outings making sure to keep records of resident activity, behavior, and moods
  • Performing any reasonable requests that residents ask for and ensuring that the residents' living quarters are safe and well-organized
  • Collaborating with management and coworkers to ensure residents receive the best quality of life possible

Care Manager

The Trace
  • Responsible for coordinating and supporting mental health care within the clinic and coordinating referrals to clinically indicated services outside the clinic
  • Monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications
  • Maintain effective and professional relationships with patient and other members of the care team
  • Work directly with patients to communicate their needs and consult with health professionals to decide on which services to provide
  • Strong communication skills both written and oral
  • Help and fill in around the facility to maintain a safe environment for patients and assure them that they are safe

Wait Staff Trainer

Christwood Retirement Community
  • Offer formal dining experience while supervising waiters
  • Assess in customer satisfaction, assigning tasks to other servers, training new employees, solving customer inquiries, and recommending special menu items
  • Deliver exceptional, friendly, and accurate service for all guests, making sure to handle complaints with urgency and great customer service
  • Provide thorough knowledge for food to be carefully prepared for customers with certain dietary restrictions and/or food allergy
  • Provide direct and intensive on-the-job training to all newly hired server staff over two-week period and excel in transforming professionals into restaurant talent
  • Show clients to their seats and present a variety of menu options and advise clients on the best food and drink choices designed specifically for them
  • Take orders and deliver them to the table deftly and accurately and making sure to attend to the tables and guarantee compliance to cleanliness
  • Check the quality of the final servings and resolve any issues
  • Work with other staff as a team diligently to achieve outstanding service quality

Unit Clerk

  • Perform general office duties; answer multiple phone lines, order office and medical supplies, maintain records management database systems, perform electronic filing and bookkeeping, maintain operative reports and multiple incoming inquiries
  • Entered electronically physician orders, patient information, and updated the charge master
  • Trained new unit clerks
  • Read and analyze incoming memos, submission, and reports to determine their significance and proper routing, which also included faxes and emails
  • Was a self-starter who was able to follow instructions and make decisions with little to no supervision
  • Maintain all record-keeping procedures without error to include editing and proofreading of various documents

Unit Clerk

Wilkinson’s Caregiving
  • Provided administrative support to patient care units, by ordering labs as requested by physicians reviewing and verifying medical records, entering dietary and medical orders into the application system, responding to phone calls, and paging nurses via electronic system
  • Create, maintain, and close patient charts as well as obtain and document vital signs, glucose testing, and pulse ox measurements
  • Prepared patient rooms for new admissions, cleaning, and sanitizing all while providing direct care to patients, including and not limited to bathing, dental care etc

Crew Trainer

McDonald's
  • Provide relevant training to develop Crew and regular feedback on performance, ensuring crew members are offered continuous development to help keep them engaged
  • Ensure restaurant cleanliness is in accordance with Occupational Safety and Health Administration standards
  • Take orders by punching them into the database and repeating the orders to ensure accuracy
  • Prepare orders when needed, showing new members how orders are read and prepared on the screen making sure to go over order in head ensuring it is accurate and ready to be served
  • Explain to Crew the ‘how to’ and ‘why’ behind McDonald’s policies and procedures making sure crew members remain focused on tasks
  • Use written and verbal information clearly, concisely and in a timely manner, demonstrating positive body language and understanding the impact and understanding the difference these items may make in the work environment

Education

High School Diploma -

Covington High School
Covington, LA
05-2013

Some College (No Degree) - Nursing

Southern University And A&M College
Baton Rouge, LA

Skills

  • Microsoft Office
  • Java Script
  • First Aid
  • High observation Skills
  • Written and Oral Communication Skills
  • CPR Certification
  • Administrative support
  • Human resources
  • File systems maintenance
  • Office management software
  • Documentation and control
  • Payroll processing
  • Business recordkeeping
  • Office inventory oversight
  • Employee onboarding
  • Office administration
  • Deadline management
  • Staff training and development
  • Home healthcare management
  • Records management
  • Vendor engagement
  • Team building
  • Scheduling and calendar management
  • Payroll and budgeting
  • Policy and procedure modification

Certification

  • CNA license

Languages

English
Professional

References

References available upon request.

Timeline

Business Office Manager

Pontchartrain Healthcare Center
01.2022 - 09.2024

Human Resources Manager

ponchartrain healthcare center
10.2021 - 09.2024

Residential Aide

Accumen

Care Manager

The Trace

Wait Staff Trainer

Christwood Retirement Community

Unit Clerk

Unit Clerk

Wilkinson’s Caregiving

Crew Trainer

McDonald's

High School Diploma -

Covington High School

Some College (No Degree) - Nursing

Southern University And A&M College

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