Brittany Owens
Ilion
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Office Specialist I
Oneida-Herkimer-Madison BOCES
09.2024 - Current
- Manages and maintains office supplies inventory, ensuring adequate stock levels and timely ordering
- Develops and implements efficient filing systems, resulting in improved document organization and retrieval
- Assists with the coordination of meetings, conferences, and travel arrangements for administration/teachers
- Creates detailed reports and presentations using Microsoft Office Suite to support decision-making processes
- Provides administrative support by answering phone calls, responding to emails, and handling correspondence
- Collaborates with cross-functional teams to streamline office procedures and optimize workflow efficiency
- Maintains confidentiality of sensitive information while handling documents, records, and data entry tasks
- Supports HR department by processing employee paperwork, maintaining personnel files, and updating databases
- Assists in the onboarding process of new employees by preparing hiring paperwork and providing necessary resources
- Prepares meeting agendas and minutes accurately to ensure effective communication among participants
- Responds promptly to inquiries from vendors or visitors regarding orders or general information
- Maintains a clean/neat desk and office area at all times ensuring a professional image is projected consistently
- Serves as point of contact between different departments/divisions facilitating smooth communication flow
- Manages petty cash fund and reconciled expenses regularly to ensure accurate accounting records
Merchandising Assistant Store Manager
Lowe's Home Improvement
01.2022 - 04.2024
- Ran store events for sales and community involvement
- Ran power equipment for stocking and product retrieval purposes
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cross-trained existing employees to maximize team agility and performance.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Conducted weekly and daily walk-throughs with store manager and department supervisors to discuss interior visual displays and the general store presentation.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Reduced out-of-stock instances with diligent monitoring of inventory levels and timely reordering of products.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced customer experience by regularly updating in-store promotional materials and signage.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant Manager
ALDI
04.2015 - 12.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored new staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Cashier/Sales Associate
Kohl's
08.2012 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Resident Assistant
Folts Home
04.2010 - 07.2012
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Enhanced resident satisfaction by providing compassionate and attentive care.
- Delivered and served meals and provided other dining needs.
- Escorted residents to community activities and games and encouraged participation.
- Transported patients between rooms and appointments or testing locations.
Education
Associate's - Social Sciences
Herkimer County Community College
Herkimer, NY12-2025
High school diploma or GED - undefined
Skills
- Time management expertise
- Inventory control
- Organizational skills mastery
- Problem-solving capacity
- Advanced Microsoft office
- Administrative support expertise
- Positive attitude
- Customer service
- Dedicated team player
- Invoice processing
- Client interaction
- Scheduling
- Resourceful
- Team leadership
- Task delegation
Accomplishments
Developed exceptional leadership and team-building skills by learning from highly compassionate and driven leaders in my previous work places.
This has led me to create a new goal; apply these skills into a new career, while also learning and developing more, not only as an employee, but as a person.
Timeline
Office Specialist I
Oneida-Herkimer-Madison BOCES
09.2024 - Current
Merchandising Assistant Store Manager
Lowe's Home Improvement
01.2022 - 04.2024
Assistant Manager
ALDI
04.2015 - 12.2021
Cashier/Sales Associate
Kohl's
08.2012 - 06.2015
Resident Assistant
Folts Home
04.2010 - 07.2012
High school diploma or GED - undefined
Associate's - Social Sciences
Herkimer County Community College