BRITTANY PABLO
Converse,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
5
5
years of professional experience
Work History
Contact Center Specialist
Health Texas Medial Group
04.2021 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Verified patient insurance coverage and benefits for medical claims.
- Responded to customer concerns and questions on daily basis.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
CNA
Sundance Health Center
07.2020 - 04.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
UnitSecretary/CNA ICU
Wellspan Health, York Hospital
05.2018 - 05.2020
- PPE use
- Reliable and trustworthy
- Flexible
- Patient relations
- ECG rhythm interpretation
- Protected patients by observing strict HIPAA guidelines
- Took messages from patients and promptly relayed to appropriate staff
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration
- Protected and promoted patient rights and assisted individuals to achieve maximum independence
- Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly
- Managed unit call reception and routed calls to correct department
- Monitored unit supply levels and notified management of ordering needs
- Transcribed doctors' orders, including medication and lab test requests
- Administered continuous and 12-lead electrocardiogram monitoring
- Set up equipment to prepare for patient procedures and tests
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Kept instruments and equipment clean and sanitized
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Education
York County Technical School
York, PA05.2016
High School Diploma -
Area Senior High School
Red Lion, PA06.2009
Skills
- Call center operations
- Data entry
- Quality assurance optimization
- Analytical abilities
- Lab test protocols
- Follow-up appointment scheduling Patient chart
- Maintenance
- Problem-Solving Skills
- Client Relationships
Timeline
Contact Center Specialist
Health Texas Medial Group
04.2021 - Current
CNA
Sundance Health Center
07.2020 - 04.2021
UnitSecretary/CNA ICU
Wellspan Health, York Hospital
05.2018 - 05.2020
York County Technical School
High School Diploma -
Area Senior High School
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