Brittany Padilla
Naples,FL
Summary
Serve as a key point of contact in Patient Access Services, supporting patient registration, order entry, prior imaging retrieval, and scheduling coordination. Deliver a high level of patient-centered service by verifying patient information, and assisting with patient registration. Foster collaborative relationships with healthcare team members, patients, and their visiting family members.
Overview
14
14
years of professional experience
Work History
Lead Registrar
Physicians Regional - Pine Ridge
Naples, FL
05.2023 - Current
- Determined staffing requirements, interviewing, hiring and training new employees.
- Provided hands-on training and coaching for new staff on best practices and protocols, while managing teams to maintain optimal productivity.
- Conducted performance reviews quarterly and annually providing relevant feedback with a focus on fostering autonomy and growth.
- Managed staff scheduling for a 24/7 department.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Prepared weekly reports summarizing financial performance metrics and the completion of tasks.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
CEO/Master Hairstylist
BP Designs
Naples, FL
06.2019 - Current
- Developed long-range plans for business growth, resulting in increase in annual sales.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Developed strategies for improving customer service standards throughout the company.
- Optimized supply chain to reduce materials costs and improve distribution.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
Lead Medical Office Assistant
Millennium Physician Group
Naples, FL
04.2014 - 06.2019
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Lead acquisitions and training of new staff to meet providers' expectations for office day-to-day operations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Provided assistance to other medical staff during peak times in order to maintain workflow efficiency.
Medical Assistant
NCH Hospital
Naples, FL
01.2011 - 06.2014
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Associate of Science - Medical Assisting
Heritage Institute
Fort Myers, FL06-2012
Certificate of Technical Studies - Cosmetology
Sunstate Academy
Fort Myers, FL04-2009
Skills
- Performance management
- Excellent communication
- Teamwork and collaboration
- Data entry
- Inventory management
- Customer service
- Staff scheduling
- Regulatory compliance
Projects
- Developed and implemented a numeric tracking system that enhanced task monitoring and promoted cross-team collaboration, resulting in more efficient and timely completion of patient registrations. System identified operational bottlenecks and highlighted areas of process efficiency, supporting data-driven improvements and workflow optimization.
References
References available upon request.
Timeline
Lead Registrar
Physicians Regional - Pine Ridge
05.2023 - Current
CEO/Master Hairstylist
BP Designs
06.2019 - Current
Lead Medical Office Assistant
Millennium Physician Group
04.2014 - 06.2019
Medical Assistant
NCH Hospital
01.2011 - 06.2014
Associate of Science - Medical Assisting
Heritage Institute
Certificate of Technical Studies - Cosmetology
Sunstate Academy
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