Brittany Padula

• Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations.

• Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling and other outside vendor support that is not maintenance related.

• Partner with Fleet Services and establish a collaborative relationship of local / centralized functions to support licensing, permitting, citations and other fleet operations.

• Oversight of accounts receivable process and maintain local collection contacts to support centralized function.

• Monitor weekly and monthly lease, contract maintenance, and special billing, and take the initiative to resolve any issues in a timely fashion. Establish and Control all related processes to support customer service and branch profitability.

• Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.

• Projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

• Handle inbound and outbound sales process
• Generate new business leads and maintain existing customer relationships
• Manage and oversee large fleet of vehicles
• Match vehicle demand with availability
• Coordinate all aspects of customer's accounts
• Ensure complete customer satisfaction in a fast-paced environment
• Handle billing of customer accounts and settling invoices
• Other projects and tasks as assigned by supervisors.

• Maintain the paint counter and aisles on a daily basis
• Offer color matching expertise and paint product selection advice
• Ensure that the paint department is performing (on a weekly basis) to the expectations of the Store Manager
• Maintain awareness of all promotions and advertisements
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Aware of and able to respond to safety issues
• Aid customers in locating merchandising in store, as well as processing special orders
• Answer customers’ questions and provide information on procedures and policies.

• Responsible for keeping track of both store and employee performance
• Follows and achieves the department's sales goals on a monthly, quarterly and yearly basis
• Conducts an opening and closing count of the registers
• Works closely with customers to determine their needs, answer their questions about products, and recommend the right solutions
• Resolves customer complaints and ensures maximum client satisfaction
• Keeps product features and store’s visual appearance in high standards and up-to-date, while continuously creating visual displays to attract clientele
• Supervising the delivery staff and overseeing shipment processing.

• Answers and routes incoming calls on a complex digital telephone system
• Performs database retrieval for directory information
• Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc
• Trained in recognizing and verbalizing medical terminology
• Answers routine questions about telephone and voicemail operation on an occasional basis
• Assists callers in identifying needs and then routing calls appropriately
• Updates the staff directory and provides changes to Supervisor
• Proofs updates for accuracy.