Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Pagel

Summary

Dedicated professional with over 12 years of customer service experience, including 6 years in healthcare, bringing strong communication, problem-solving, and interpersonal skills to the classroom setting. Skilled at building positive relationships, supporting diverse needs, and maintaining a calm, compassionate presence in challenging situations. Highly adaptable, detail-oriented, and committed to fostering a safe and supportive learning environment for students.

Overview

11
11
years of professional experience

Work History

Closing Coordinator

Nate Evans Group
Mahomet , IL
06.2025 - Current
  • Coordinated closing documentation for timely and accurate transaction processing.
  • Communicated with clients to confirm details and resolve any discrepancies.
  • Reviewed contracts to ensure compliance with company policies and regulations.
  • Collaborated with lenders, agents, and attorneys to facilitate smooth closings.
  • Implemented process improvements to enhance operational efficiency in closings.
  • Answered inquiries from other departments related to document preparation or customer service issues.
  • Developed relationships with title companies in order to facilitate a smooth transaction process.
  • Manage over 450 real estate transactions per year, coordinating communication between agents, lenders, title companies, and clients.

Universal Banker

First Mid Bank & Trust
Mahomet, IL
05.2022 - 06.2024
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Completed routine transfers, deposits and bill payments.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.

Administrative Assistant

Champaign Ford City
Champaign, IL
05.2021 - 05.2022
  • Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated customers receivable accounts and processed payments.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.

Medical Assistant

OSF HealthCare System
Champaign, IL
09.2020 - 04.2021
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Administered rapid tests such as Covid-19, Streptococcus, and Influenza A & B to help clinical staff assess conditions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Collect payment for service.

Health Care Technician

Carle Hospital
Urbana, IL
08.2017 - 09.2020
  • Observed and reported changes in patient condition to registered nurse.
  • Recorded patient vital signs, documenting all information into medical charts.
  • Obtained, labeled and transported variety of samples, including urine and stool specimens.
  • Assisted patients with personal care, ambulation and general patient care needs.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Train new employees and provide effective onboarding.

Medical Office Assistant

Christie Clinic
Champaign, IL
01.2015 - 07.2017
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Recorded vital signs and medical history for 20+ patients each day.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.

Education

High School Diploma -

Mahomet-Seymour
Mahomet IL
05.2014

Some College (No Degree) - Health Care

Parkland College
Champaign Il

Skills

  • Dedicated team player
  • Customer service
  • Communication
  • Sensitive Material Handling
  • Attention to detail
  • Multitasking Abilities
  • Effective communication

Timeline

Closing Coordinator

Nate Evans Group
06.2025 - Current

Universal Banker

First Mid Bank & Trust
05.2022 - 06.2024

Administrative Assistant

Champaign Ford City
05.2021 - 05.2022

Medical Assistant

OSF HealthCare System
09.2020 - 04.2021

Health Care Technician

Carle Hospital
08.2017 - 09.2020

Medical Office Assistant

Christie Clinic
01.2015 - 07.2017

High School Diploma -

Mahomet-Seymour

Some College (No Degree) - Health Care

Parkland College

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