Brittany Palluck
Springfield
Summary
Dynamic community service professional with a proven track record at Lane County Health and Human Services, skilled in crisis intervention and client advocacy. Successfully reduced repeat crises through proactive case management and built strong relationships with clients, fostering trust and open communication to enhance their overall well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Service Worker II
Lane County Health and Human Services
01.2024 - Current
- Assisted individuals in developing and achieving personal goals by providing guidance and support.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with clients, fostering trust and open communication.
- Improved overall well-being of clients through effective case management and resource referrals.
Youth Behavioral Specialist
Springfield School District
10.2022 - 12.2023
- Improved youth behavior by implementing specialized intervention strategies and individualized treatment plans.
- Managed crisis situations effectively, employing de-escalation techniques and restraint procedures when necessary to maintain safety.
- Reduced instances of disruptive behavior by providing one-on-one coaching and mentoring to at-risk youth.
- Facilitated a safe, supportive environment through consistent enforcement of program rules and expectations, promoting positive change.
Crisis Case Manager Aid and Assist
Sheltercare
08.2017 - 12.2023
- Advocated for clients'' rights within various agencies, ensuring equitable access to needed services.
- Established rapport with clients by actively listening, demonstrating empathy, and building trust.
- Collaborated with interdisciplinary teams for effective coordination of care.
- Developed comprehensive assessments to identify client needs, strengths, and barriers to progress.
- Employing conflict resolution skills when working with diverse populations allowed me to effectively manage challenging behaviors.
- Managed caseload efficiently while maintaining a high level of individualized attention for each client.
- Reduced repeat crises with proactive case management and consistent followup.
Education
High School Diploma -
Waldport High School
Waldport, OR06-2009
Skills
- Training and mentoring
- Empathy development
- Trauma informed care
- Client advocacy
- Active listening
- Problem-solving
- Relationship building
- Crisis intervention
Certification
QMHA-II
CRM-II
PSS
Forensic CRM
Timeline
Community Service Worker II
Lane County Health and Human Services
01.2024 - Current
Youth Behavioral Specialist
Springfield School District
10.2022 - 12.2023
Crisis Case Manager Aid and Assist
Sheltercare
08.2017 - 12.2023
High School Diploma -
Waldport High School
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