Brittany Parent
Upper Chichester,PA
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
Giant Food Stores
West Chester, PA
08.2023 - Current
- Mixed pharmaceutical preparations according to written prescriptions.
- Verified the accuracy of medication labels before they were dispensed to customers.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Prepared and processed medical insurance claim forms and records.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Prepared prescription transfers to other pharmacies.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Operated cash registers to accept payments from customers.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Maintained proper storage and security conditions for drugs.
Patient Service Representative
Dental Health Care-Temp
Exton, PA
11.2022 - 02.2023
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Assembled registration paperwork and placed identification bands on patients.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Ran credit card batches and balanced deposits on a daily basis.
- Access patient information through various software applications, maintaining strict confidentiality to comply with HIPAA regulations.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Greeted patients upon arrival and directed them to the appropriate area.
Administrative Assistant
Penn Machines Works Inc
Aston Mills, Aston
11.2021 - 12.2022
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Proofread content for typo-free emails and documentation.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- I've answered phone calls and emails to provide information, and it would be a good idea for you to have successful business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Office Manager
College Hunks Hauling Junk & Moving
West Chester, PA
05.2018 - 04.2021
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Provided training to new hires on office policies and procedures.
- Used judgment and initiative in handling confidential matters and requests.
- Supervised staff members, organized schedules and delegated tasks.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assigned work and monitored performance of project personnel.
Assistance Manager
Season pizza
Aston, PA
05.2009 - 09.2018
- Recruited and trained new employees to meet job requirements.
- Enhanced team member performance through strategic and tactical approaches, motivational coaching and training.
- Resolved conflicts between employees by guiding company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Delegated work to staff, setting priorities and goals.
- Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Padua Academy
Wilmington, DE05-2011
Some College (No Degree) - Nursing And Psychology
Neumann University
Aston PASome College (No Degree) - Healthcare Management
PITT
MediaSkills
- Proper labeling
- Insurance reconciliation
- Intravenous admixture preparation
- Drug safety
- FDA compliance
- Billing support
- Advanced math skills
- HIPAA
- Pharmacy and customer records management
- Bookkeeping
- File organization
- Workflow planning
- Medical terminology
- Technical support
- Health insurance processing
- Computer skills
Languages
Spanish
Limited
Timeline
Pharmacy Technician
Giant Food Stores
08.2023 - Current
Patient Service Representative
Dental Health Care-Temp
11.2022 - 02.2023
Administrative Assistant
Penn Machines Works Inc
11.2021 - 12.2022
Office Manager
College Hunks Hauling Junk & Moving
05.2018 - 04.2021
Assistance Manager
Season pizza
05.2009 - 09.2018
High School Diploma -
Padua Academy
Some College (No Degree) - Nursing And Psychology
Neumann University
Some College (No Degree) - Healthcare Management
PITT
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