Dynamic Sales Representative with a proven track record at DigiKey Electronics, adept in customer relationship building and interpersonal communication. Excelled in vendor fulfillment and e-business collaboration, enhancing customer satisfaction and streamlining processes. Skilled in customer service, showcasing a commitment to excellence and team collaboration.
I generally spend the work day sitting on a computer for 8 hours, answering the phones, answering chats, or processing emailed in orders or internet orders. Over the years, I have also taken on extra responsibilities, in 2016 I was part of our thank you programs, where we would personally call customers and thank them for their order and ask them to do a quick survey to better to the company. This came to an end in early 2017, I was then offered a side job to work in vendor fulfillment, where we work with the vendors of our company and help them to process their sample orders. I still am doing this job today. After a year of doing a good job in this side job, I was offered a job in our ebusiness team where we worked closly with our big companies, like boeing and Raytheon. We just did a revamp of things here at DigiKey , I no longer do the ebusiness department daily as that has moved to a different area. However, when our regular sales/vendor fulfillment is slow,they will ask me to help process the ebusiness customers which I do assist with processing the emailed in orders. My job also requires me to process the registrations of the customers that take the time to register with our company. We do have meetings, through microsoft teams. We are currently allowed to work from home Tuesday, Thursday, Friday. We are required to be in the office Monday & Wednesday. I enjoy being in the office on Monday & Wednesdays's to visit with my coworker's. I do feel I am more productive working from home and still being in communication with my coworkers' by being able to send them a teams message of good morning and utilize the teams chat when I need a help with a problem that arises.
I believe my best is accomplishments is that I can take an angry customer and turn them into a happy customer , and solve their problem. It is not often, that I have to deal with an angry customer but everyone is human and makes mistakes. When mistakes are made, this can make you or the customer unhappy. By the time, the phone or chat has ended with an unhappy customer, they are thanking me for the time I have taken to listen to them vent and thanking me for solving thier problem. I have also had customer compliment me on my professionalism.