Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Parker

Hillsboro,IN

Summary

Dynamic leader with a proven track record in enhancing customer satisfaction and streamlining operations. Excelled in inventory management and staff development, boosting team efficiency and performance. Skilled in analytical thinking and strong communication, adept at fostering growth and driving success.

Overview

13
13
years of professional experience

Work History

Server

Beef House
Covington, IN
01.2022 - Current
  • Took orders from customers accurately and in a timely manner.
  • Trained new employees to perform duties.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Customer Service Leader

Alorica
Lafayette, IN
04.2016 - 03.2019
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Supported sales team members to drive growth and development.
  • Set attainable daily, weekly and monthly goals and game plans.
  • Organized training sessions for new staff members on company policies, procedures, and systems related to customer service operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Analyzed balance sheets for mistakes and inaccuracies.

Shift Lead Manager

Arby's
Covington, IN
03.2012 - 03.2016
  • Monitored performance of staff to ensure quality standards were met.
  • Provided feedback to team members on their performance levels.
  • Helped employees accomplish tasks during peak periods.
  • Documented receipts, employee hours and inventory movement.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Ensured compliance with all safety regulations during shifts.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Ensured proper stock levels were maintained throughout the shift.

Education

High School Diploma -

Covington High School
Covington, IN
05-2013

General Studies

DACC
Danville, IL

Skills

  • Multitasking and organization
  • Inventory management
  • Staff training and development
  • Documentation and reporting
  • Strong communication skills
  • Desire to enhance capabilities
  • Analytical and critical thinking

Timeline

Server

Beef House
01.2022 - Current

Customer Service Leader

Alorica
04.2016 - 03.2019

Shift Lead Manager

Arby's
03.2012 - 03.2016

High School Diploma -

Covington High School

General Studies

DACC

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Brittany Parker