BRITTANY PARKER
Arvada,CO
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Comprehensive experience in claims management as an insurance professional. Adept at assessing, processing, and resolving claims efficiently. Proven skills in investigation, analysis, and negotiation ensure fair outcomes and policy compliance. Strong focus on team collaboration and adaptability, delivering results through effective communication and problem-solving. Reliable and flexible, consistently meeting changing needs and maintaining high standards in all tasks.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
State Farm
06.2023 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Followed up with customers on unresolved issues.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Safeguarded company interests by diligently identifying potential subrogation opportunities to recover costs from responsible third parties when applicable.
- Streamlined communication with policyholders to clarify claim procedures and requirements, enhancing overall transparency.
- Maintained up-to-date knowledge of regulatory changes, ensuring compliance in all claim handling procedures.
- Enhanced customer satisfaction by providing timely and empathetic responses to inquiries and concerns about claim statuses.
- Conducted detailed investigations into complex insurance claims to establish liability, contributing to more informed decision-making.
- Coordinated with external adjusters and experts to obtain accurate assessments for specialized claims.
- Minimized financial losses by identifying and addressing fraudulent claims through rigorous investigation and analysis.
Real Estate Closing Coordinator
Re/Max Alliance
04.2022 - 03.2023
- Maintain and process Under Contract and Closed Files
- Review files to ensure all documents are in compliance
- Request any missing documents and any corrections, if needed
- Maintain copies of commission checks and wires and confirm disbursements
- Generate all disbursements and pay agent via check or EFT
- Update property status in MLS, if needed
- Make all necessary updates to fallen deals
- Monitor banking accounts and check for any discrepancies
- Send out monthly reports to agents and update changes if needed
- Communicate with agents and office staff on any positive or negative feedback
- Maintain a close and trustworthy relationship with offices and agents
Transaction Manager
Team Vivi
10.2020 - 04.2022
- Manage all administrative aspects of the real estate transaction from contract to close
- Contract preparation to include but not limited to; offers, counter offers, PCOA's, inspection objections, inspection resolutions, amend/extend, property disclosures, buyer and seller agency agreements
- Consistent communication with clients to include but not limited to; advisement on earnest money deposits, setting up inspections, advisement on inspection objection / resolution negotiations, closing preparation, and generalized therapist
- Maintain records of all documents to ensure compliance with DORA and the State of Colorado
- Solicit and analyze bids from contractors for repairs, renovations, and maintenance
- Primary liaison between clients and Realtors
- Proficient in CTMe software, REColorado website, Microsoft Office Suite, IRES, and Follow-Up Boss
Transaction Manager Independent Contractor
MDLI Consulting & Real Estate Services
03.2014 - 10.2020
- Complete forms in accordance with company procedures
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Schedule and confirm appointments for clients, customers, or supervisors
- Manage projects or contribute to committee or teamwork
- Conduct searches to find needed information
- To include many of the duties listed Transaction Manager : Team Vivi
Short Sale Manager & Negotiator
Realty TMS
11.2011 - 03.2014
- Receive, process, and facilitate the short sale process from start to completion
- Work directly with real estate agents and homeowners for necessary documentation as well as advise on the short sale process
- Collect and process short sale packages
- Create and modify HUD-1 as necessary for each transaction
- Communicate directly with lenders on the submitted short sale and facilitate / negotiate through closing
Transaction Coordinator
Carpe Diem Partners
01.2008 - 10.2011
- See skills above
Real Estate Agent
Metro Brokers / Maximum Company
07.2004 - 12.2008
- Present purchase offers to sellers for consideration
- Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other
- Compare a property with similar properties that have recently sold to determine its competitive market price
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Accompany buyers during visits to inspections of property, advising them on the suitability and value of the homes they are visiting
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Coordinate property closings, overseeing signing of documents and disbursement of funds
- Coordinate appointments to show homes to prospective buyers
- Answer clients' questions regarding financing, maintenance, repairs, and appraisals
- Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms
Education
B.A - COMMUNICATIONS AND JOURNALISM
UNIVERSITY OF NORTHERN COLORADO
Greeley, CO05.2000
Skills
- Claims investigation
- Claims analysis
- Policy analysis
- Problem-solving
- Multitasking
- Excellent communication
- Task prioritization
- Analytical thinking
- Conflict resolution
- Microsoft office
- Google suite proficiency
Certification
Colorado Real Estate Brokers License
Timeline
Insurance Claims Specialist
State Farm
06.2023 - Current
Real Estate Closing Coordinator
Re/Max Alliance
04.2022 - 03.2023
Transaction Manager
Team Vivi
10.2020 - 04.2022
Transaction Manager Independent Contractor
MDLI Consulting & Real Estate Services
03.2014 - 10.2020
Short Sale Manager & Negotiator
Realty TMS
11.2011 - 03.2014
Transaction Coordinator
Carpe Diem Partners
01.2008 - 10.2011
Real Estate Agent
Metro Brokers / Maximum Company
07.2004 - 12.2008
B.A - COMMUNICATIONS AND JOURNALISM
UNIVERSITY OF NORTHERN COLORADO
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